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- Tasks: Lead operational excellence and clinical quality across multiple care homes.
- Company: Values-driven care provider focused on high-quality, person-centred care.
- Benefits: Competitive salary and the chance to shape governance and operational excellence.
- Why this job: Make a real impact in a growing organisation dedicated to improving lives.
- Qualifications: Senior leadership experience in care homes and strong regulatory knowledge.
- Other info: Supportive leadership team with opportunities for professional growth.
The predicted salary is between 80000 - 100000 £ per year.
North Bay Group is a values-driven care provider committed to delivering high-quality, person-centred care across its portfolio of care homes. We are now seeking an experienced Operations Director to lead operational excellence, clinical quality, and governance across the Group. This is a senior leadership role, reporting directly to the Managing Director, with responsibility for Regional Directors, operational teams, and quality support functions.
The Role
As Operations Director, you will have overall responsibility for the operational, clinical, and quality performance of North Bay Group’s care homes. You will ensure services consistently deliver safe, effective, and compassionate care while meeting regulatory, governance, and commercial objectives. You will play a key role in shaping group-wide strategy, strengthening leadership capability, and embedding a strong culture of accountability, quality, and continuous improvement.
Key Responsibilities
- Provide strategic and operational leadership across all care homes within the Group
- Ensure the delivery of high-quality, person-centred, and compliant care
- Provide clinical oversight and assurance across services
- Ensure all homes adhere to the Group’s governance pathway and quality frameworks
- Lead regulatory compliance and maintain inspection readiness at all times
- Carry out regular trend analysis across quality, incidents, complaints, and outcomes, taking action as required
- Lead, coach, and develop Regional Directors, Home Managers, and the Quality team
- Drive strong operational and financial performance, including occupancy and cost control
- Provide clear, accurate operational reporting to the Managing Director
About You:
You will be a confident, credible senior leader with experience managing multiple care services and leading teams through change and improvement.
Essential:
- Senior operational leadership experience within care homes or the wider health and social care sector
- Strong knowledge of regulatory requirements and inspection processes
- Proven ability to lead and develop senior management teams
- Commercial awareness and experience managing budgets and performance
- Willingness to travel across multiple sites
Desirable:
- Experience at Director or Regional Director level within a care group
- Track record of improving quality ratings and turning around services
- Experience supporting growth, acquisitions, or service development
- Registered General Nurse (RGN) with an active PIN
What We Offer:
A key leadership role within a growing, values-led care group. Competitive salary. The opportunity to shape quality, governance, and operational excellence across the organisation. Supportive Managing Director and leadership team.
Operations Director employer: North Bay Group Ltd
Contact Detail:
North Bay Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching North Bay Group thoroughly. Understand their values, recent developments, and challenges in the care sector. This will help you tailor your responses and show that you're genuinely interested in leading their operational excellence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've successfully led teams through change and improved quality ratings in previous roles. This will demonstrate your capability to drive performance at North Bay Group.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining a values-driven care provider like North Bay Group.
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Operations Director role. Highlight your leadership experience in care homes and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about person-centred care and how your background makes you the perfect fit for our values-driven approach at North Bay Group.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've successfully led teams through change and improvement, and how you foster a culture of accountability and quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of care at North Bay Group!
How to prepare for a job interview at North Bay Group Ltd
✨Know Your Stuff
Make sure you’re well-versed in the regulatory requirements and inspection processes relevant to care homes. Brush up on North Bay Group’s values and how they align with your own experience in operational leadership.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams through change and improvement. Highlight your experience in developing senior management teams and driving operational performance, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific challenges in a multi-site care environment. Think about past experiences where you’ve improved quality ratings or managed budgets effectively, and be ready to discuss these in detail.
✨Ask Insightful Questions
Demonstrate your interest in the role by asking thoughtful questions about the company’s strategy for quality and governance. Inquire about the support you’ll receive from the Managing Director and how you can contribute to the organisation's growth.