Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operational excellence and clinical quality across multiple care homes.
- Company: Values-driven care provider committed to high-quality, person-centred care.
- Benefits: Key leadership role with a supportive team and growth opportunities.
- Why this job: Shape the future of care services and make a real difference in people's lives.
- Qualifications: Senior leadership experience in care homes and strong regulatory knowledge.
- Other info: Dynamic environment with a focus on continuous improvement and accountability.
The predicted salary is between 80000 - 100000 £ per year.
North Bay Group is a values-driven care provider committed to delivering high-quality, person-centred care across its portfolio of care homes. We are now seeking an experienced Operations Director to lead operational excellence, clinical quality, and governance across the Group. This is a senior leadership role, reporting directly to the Managing Director, with responsibility for Regional Directors, operational teams, and quality support functions.
The Role
As Operations Director, you will have overall responsibility for the operational, clinical, and quality performance of North Bay Group’s care homes. You will ensure services consistently deliver safe, effective, and compassionate care while meeting regulatory, governance, and commercial objectives. You will play a key role in shaping group-wide strategy, strengthening leadership capability, and embedding a strong culture of accountability, quality, and continuous improvement.
Key Responsibilities
- Provide strategic and operational leadership across all care homes within the Group
- Ensure the delivery of high-quality, person-centred, and compliant care
- Provide clinical oversight and assurance across services
- Ensure all homes adhere to the Group’s governance pathway and quality frameworks
- Lead regulatory compliance and maintain inspection readiness at all times
- Carry out regular trend analysis across quality, incidents, complaints, and outcomes, taking action as required
- Lead, coach, and develop Regional Directors, Home Managers, and the Quality team
- Drive strong operational and financial performance, including occupancy and cost control
- Provide clear, accurate operational reporting to the Managing Director
About You:
You will be a confident, credible senior leader with experience managing multiple care services and leading teams through change and improvement.
- Senior operational leadership experience within care homes or the wider health and social care sector
- Strong knowledge of regulatory requirements and inspection processes
- Proven ability to lead and develop senior management teams
- Commercial awareness and experience managing budgets and performance
- Willingness to travel across multiple sites
- Experience at Director or Regional Director level within a care group
- Track record of improving quality ratings and turning around services
- Experience supporting growth, acquisitions, or service development
- Registered General Nurse (RGN) with an active PIN
What We Offer:
- A key leadership role within a growing, values-led care group
- The opportunity to shape quality, governance, and operational excellence across the organisation
- Supportive Managing Director and leadership team
Operations Director in Leeds employer: North Bay Group Ltd
Contact Detail:
North Bay Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the lookout for an Operations Director role. You never know who might have the inside scoop on opportunities that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching North Bay Group thoroughly. Understand their values, mission, and recent developments. This will help you tailor your responses and show that you're genuinely interested in leading their operational excellence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've improved quality ratings or led teams through change. This will demonstrate your capability to drive operational success at North Bay Group.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining a values-driven care provider like North Bay Group.
We think you need these skills to ace Operations Director in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that align with the Operations Director role. Highlight your leadership experience in care homes and any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about person-centred care and how your background makes you the perfect fit for our values-driven approach at North Bay Group.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. Share examples of how you've successfully led teams through change and improvement, and how you’ve fostered a culture of accountability and quality in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to lead operational excellence at North Bay Group!
How to prepare for a job interview at North Bay Group Ltd
✨Know Your Stuff
Make sure you’re well-versed in the key responsibilities of the Operations Director role. Brush up on your knowledge of regulatory requirements, clinical oversight, and quality frameworks. Being able to discuss these topics confidently will show that you’re ready to lead.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams through change and improvement in previous roles. Highlight your experience with coaching and developing senior management teams, as this is crucial for the position. Use specific anecdotes to illustrate your impact.
✨Understand the Company Culture
Research North Bay Group’s values and mission. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture of accountability and continuous improvement. This will demonstrate your commitment to their vision.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific challenges related to operational performance, compliance, or quality assurance. Think through your approach to problem-solving and be ready to articulate your strategies clearly during the interview.