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- Tasks: Lead and enhance hospitality and lifestyle standards across care homes.
- Company: Values-led care provider committed to outstanding, person-centred care.
- Benefits: Competitive salary and supportive senior leadership team.
- Why this job: Shape resident experiences and wellbeing in a growing care group.
- Qualifications: Senior experience in hospitality and strong knowledge of food standards.
- Other info: Opportunity to drive continuous improvement and influence care quality.
The predicted salary is between 50000 - 60000 £ per year.
North Bay Group is a values-led care provider committed to delivering outstanding, person-centred care. We are seeking an experienced Head of Hospitality & Lifestyle to lead and enhance hospitality, dining, and lifestyle standards across our portfolio of care homes. This is a senior specialist role, working in partnership with Home Managers and senior leaders to ensure residents enjoy high-quality food, welcoming environments, and meaningful daily experiences that enhance wellbeing and quality of life.
The Role
Reporting to the Managing Director / Operations Director, the Head of Hospitality & Lifestyle will provide expert leadership, guidance, and assurance across hospitality and lifestyle services. While this role does not directly manage site-based teams, it plays a critical role in setting standards, driving consistency, and supporting Home Managers to deliver excellence.
Key Responsibilities
- Lead and embed high-quality hospitality, catering, housekeeping, and lifestyle standards across the Group
- Enhance resident experience through excellent food, service, environments, and engaging lifestyle programmes
- Provide oversight of nutritional compliance, ensuring menus and dining meet residents’ assessed needs
- Lead and manage IDDSI framework compliance, ensuring safe and consistent delivery of modified diets and fluids
- Source and manage suppliers to ensure best price, quality, availability, and reliability
- Establish and oversee preferred supplier arrangements to support consistency and value for money
- Monitor trends in complaints, audits, feedback, and incidents related to hospitality and nutrition, taking action where required
- Support inspection readiness and strong regulatory outcomes
- Work collaboratively with Home Managers, Clinical, Quality, Operations, and Estates teams
- Share best practice and drive continuous improvement across the Group
About You:
You will be a credible hospitality professional with strong leadership presence and a passion for improving quality of life for people living in care.
Essential:
- Senior experience in hospitality, catering, or lifestyle leadership (multi-site desirable)
- Chef qualification with strong knowledge of food standards and nutrition
- Proven experience of IDDSI framework management and nutritional compliance
- Strong commercial awareness, including supplier and cost management
- Excellent communication and influencing skills
- Willingness to travel regularly across multiple sites
Desirable:
- Experience within care homes, healthcare, or regulated environments
- Qualification in hospitality management, leadership, or health & social care
- Track record of improving resident experience and service quality
What We Offer:
- A senior, influential role focused on resident experience and wellbeing
- Opportunity to shape hospitality and lifestyle standards across a growing care group
- Competitive salary
- Supportive senior leadership team and values-driven culture
Head of Hospitality & Lifestyle in Leeds employer: North Bay Group Ltd
Contact Detail:
North Bay Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hospitality & Lifestyle in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and care sectors. Attend industry events or join relevant online groups. We can’t stress enough how personal connections can lead to job opportunities.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio that highlights your achievements in hospitality and lifestyle management. Use real examples of how you've improved resident experiences. This will set you apart when you meet potential employers.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing common questions related to hospitality standards and leadership. We recommend doing mock interviews with friends or mentors to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our values-led team at North Bay Group.
We think you need these skills to ace Head of Hospitality & Lifestyle in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in hospitality and lifestyle leadership. We want to see how your skills align with our values and the specific requirements of the Head of Hospitality & Lifestyle role.
Showcase Your Passion: Let your enthusiasm for improving quality of life shine through in your application. Share examples of how you've enhanced resident experiences in previous roles, as this is key to what we’re looking for at North Bay Group.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures it reaches us quickly and allows you to easily track your application status. Plus, it’s super easy!
How to prepare for a job interview at North Bay Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of hospitality standards, especially in a care home setting. Familiarise yourself with the IDDSI framework and nutritional compliance, as these are crucial for the role. Being able to discuss these topics confidently will show that you're serious about enhancing resident experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or projects in the past. Think about times when you've improved service quality or resident satisfaction. This is your chance to demonstrate your leadership presence and how you can influence others to achieve excellence in hospitality.
✨Understand the Company Values
North Bay Group is all about person-centred care, so make sure you align your answers with their values. Be ready to discuss how you can contribute to their mission of delivering outstanding care and enhancing the quality of life for residents. This will show that you're not just looking for a job, but that you're genuinely interested in their cause.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about their current hospitality initiatives or how they measure success in resident experience. Asking thoughtful questions shows that you're engaged and have a genuine interest in the role and the company.