At a Glance
- Tasks: Coordinate maintenance activities and support compliance processes for care homes.
- Company: Join a supportive team dedicated to ensuring safe and compliant living environments.
- Benefits: Competitive salary, 25 days annual leave, pension scheme, and Blue Light Card discounts.
- Other info: Enjoy a friendly work environment with potential for hybrid working.
- Why this job: Make a real difference in residents' lives while developing your administrative skills.
- Qualifications: Administrative experience with strong organisational and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly organised and detail-oriented helpdesk administrator to coordinate maintenance activities, support compliance processes, and act as a central point of contact for estates-related matters. Working closely with our care home teams and external contractors, you will help ensure our homes are compliant, remain safe, and fit for purpose for residents, staff, and visitors.
Key responsibilities:
- First line of contact for our care homes via telephone & Email
- Ensure all maintenance issues are logged, tracked, and resolved promptly
- Managing and resolving queries / disputes / chases in relation to raised jobs
- Update Home Managers on progress of jobs
- Oversee planned testing and compliance programmes, ensuring all statutory checks are completed and records maintained
- Liaise with contractors to obtain quotes, track works, and ensure quality and timely completion
- Act as a key point of contact for care homes, providing responsive support and guidance on estates matters
- Produce reports, maintain accurate records, and support effective estates administration and process improvement
Training, Skills & Experience Required:
- Administrative experience, ideally within estates, facilities, or property, including use of maintenance systems
- Strong organisational skills with the ability to manage multiple priorities
- Confident communicator with good IT skills (Microsoft Office and databases) and high attention to detail
Desirable: Experience in a regulated environment, and knowledge of compliance requirement
What we can offer you in return:
- Competitive salary
- Annual leave entitlement of 25 days plus bank holidays
- Pension scheme
- Blue Light Card discounts
- Free on-site parking
- A supportive and friendly working environment
This is a full-time position working 37.5 hours per week on site in our LS15 office, some hybrid working could be considered.
Estates Helpdesk Administrator in Leeds employer: North Bay Group Ltd
North Bay Group Ltd is an excellent employer, offering a supportive work culture that prioritises collaboration and communication. Employees benefit from ongoing professional development opportunities and a commitment to maintaining safe, well-managed care homes, making it a rewarding place to contribute to meaningful work in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Helpdesk Administrator in Leeds
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they value. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the job description, especially your organisational and communication skills, as these are key for the Estates Helpdesk Administrator role.
✨Tip Number 3
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it gives you a chance to reiterate why you’d be a great fit for the team.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It also helps us keep track of your application and ensures you’re considered for the role you want.
We think you need these skills to ace Estates Helpdesk Administrator in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your administrative experience, especially in estates or facilities. We want to see how your skills match the key responsibilities listed in the job description!
Show Off Your Organisational Skills:Since this role requires strong organisational abilities, give examples of how you've managed multiple priorities in the past. We love seeing real-life scenarios that demonstrate your knack for keeping things on track!
Communicate Clearly:As a confident communicator, your written application should reflect that! Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail, so make it shine!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Bay Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Estates Helpdesk Administrator role. Familiarise yourself with maintenance systems and compliance processes, as well as the specific needs of care homes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss how you've managed multiple priorities in the past. Think of specific examples where you successfully coordinated tasks or resolved disputes. This will demonstrate your ability to handle the demands of the job effectively.
✨Communicate Clearly
As a key point of contact for care homes, clear communication is essential. Practice articulating your thoughts and experiences succinctly. During the interview, listen carefully to questions and respond thoughtfully, showcasing your confident communication style.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, compliance challenges, or the tools used for maintenance tracking. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
