At a Glance
- Tasks: Coordinate maintenance activities and support compliance processes for care homes.
- Company: Join a supportive team dedicated to ensuring safe and compliant living environments.
- Benefits: Competitive salary, 25 days annual leave, pension scheme, and Blue Light Card discounts.
- Other info: Enjoy a friendly work environment with potential for hybrid working.
- Why this job: Make a real difference in residents' lives while developing your administrative skills.
- Qualifications: Administrative experience with strong organisational and communication skills.
The predicted salary is between 25000 - 30000 £ per year.
We are seeking a highly organised and detail-oriented helpdesk administrator to coordinate maintenance activities, support compliance processes, and act as a central point of contact for estates-related matters. Working closely with our care home teams and external contractors, you will help ensure our homes are compliant, remain safe, and fit for purpose for residents, staff, and visitors.
Key responsibilities:
- First line of contact for our care homes via telephone & Email
- Ensure all maintenance issues are logged, tracked, and resolved promptly
- Managing and resolving queries / disputes / chases in relation to raised jobs
- Update Home Managers on progress of jobs
- Oversee planned testing and compliance programmes, ensuring all statutory checks are completed and records maintained
- Liaise with contractors to obtain quotes, track works, and ensure quality and timely completion
- Act as a key point of contact for care homes, providing responsive support and guidance on estates matters
- Produce reports, maintain accurate records, and support effective estates administration and process improvement
Training, Skills & Experience Required:
- Administrative experience, ideally within estates, facilities, or property, including use of maintenance systems
- Strong organisational skills with the ability to manage multiple priorities
- Confident communicator with good IT skills (Microsoft Office and databases) and high attention to detail
Desirable: Experience in a regulated environment, and knowledge of compliance requirement
What we can offer you in return:
- Competitive salary
- Annual leave entitlement of 25 days plus bank holidays
- Pension scheme
- Blue Light Card discounts
- Free on-site parking
- A supportive and friendly working environment
This is a full-time position working 37.5 hours per week on site in our LS15 office, some hybrid working could be considered.
Estates Helpdesk Administrator in Bradford employer: North Bay Group Ltd
North Bay Group Ltd is an excellent employer, offering a supportive work culture that prioritises collaboration and communication. Employees benefit from ongoing professional development opportunities and a commitment to maintaining safe, well-managed care homes, making it a rewarding place to contribute to meaningful work in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Helpdesk Administrator in Bradford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to estates administration. Think about how your skills can directly benefit their operations, especially in compliance and maintenance management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Estates Helpdesk Administrator in Bradford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your administrative experience, especially in estates or facilities. We want to see how your skills match the job description, so don’t hold back on showcasing your relevant experience!
Show Off Your Organisational Skills:As a helpdesk administrator, being organised is key! Use your application to demonstrate how you manage multiple priorities and keep everything on track. Share examples of how you've successfully juggled tasks in the past.
Communicate Clearly:We’re looking for confident communicators, so make sure your written application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Bay Group Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of the Estates Helpdesk Administrator role. Familiarise yourself with maintenance systems and compliance processes, as these will likely come up in conversation. Being able to discuss your relevant experience confidently will show that you're a great fit.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples of how you've managed multiple priorities in the past. Think about specific situations where you successfully coordinated tasks or resolved disputes, and be ready to share those stories during the interview.
✨Communicate Clearly
As a first point of contact for care homes, effective communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with discussing your experiences and answering questions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, the types of maintenance issues you might encounter, or how success is measured in this position.
