At a Glance
- Tasks: Lead and support care homes to deliver exceptional, person-centred care across West Yorkshire.
- Company: Join North Bay Group, a compassionate and inclusive care provider.
- Benefits: Make a real impact while enjoying career growth and a supportive culture.
- Other info: Be part of a values-driven organisation committed to excellence.
- Why this job: Shape high-performing teams and drive quality in care services.
- Qualifications: Experience in multi-site management within the care sector is essential.
The predicted salary is between 50000 - 60000 € per year.
North Bay Group is committed to delivering exceptional, person-centred care across our portfolio of care homes. Guided by our values of Compassion, Respect, Transparency, and Enabling others, we are seeking an experienced and driven Area Director to oversee a portfolio of care homes across the Group. This is an exciting opportunity for an operational leader with strong multi-site management experience within the care sector who is passionate about supporting teams, driving quality, and delivering strong operational performance.
As Area Director, you will take regional management responsibility for a portfolio of care homes, supporting Home Managers to deliver safe, high-quality, person-centred care while achieving strong commercial and compliance outcomes. Acting as the key link between the homes and senior leadership team, you will provide hands-on operational support, performance oversight, and leadership across your region. You will play a pivotal role in driving continuous improvement, embedding standards, and supporting services to achieve excellence.
Responsibilities- Provide leadership and regional management support across a portfolio of care homes within your region.
- Support and challenge Home Managers to achieve high standards of care, compliance, and performance.
- Ensure consistent delivery of person-centred care aligned to North Bay Group values.
- Monitor operational KPIs including occupancy, agency usage, staffing levels, and resident outcomes.
- Drive accountability and performance improvement across services.
- Maintain regular visibility within homes and provide hands-on operational support where needed.
- Ensure homes achieve and maintain compliance with CQC and all relevant regulatory requirements.
- Monitor audits, incidents, complaints, safeguarding, and quality indicators, ensuring timely action is taken.
- Support Home Managers in preparing for inspections and embedding continuous improvement plans.
- Promote best practice and consistent governance processes across services.
- Support improvement and turnaround plans within services requiring additional support.
- Lead, coach, and develop Home Managers and Deputy Managers across the region.
- Support recruitment, retention, succession planning, and colleague engagement initiatives.
- Foster a positive, accountable, and values-led culture within all services.
- Ensure effective performance management processes are implemented consistently.
- Identify leadership development opportunities across the region.
- Support the achievement of occupancy, revenue, and budget targets across your portfolio.
- Monitor financial performance and support managers to effectively manage costs and resources.
- Drive improvements in agency reduction, staffing efficiencies, and overall operational performance.
- Build positive relationships with residents, families, regulators, commissioners, and external stakeholders.
- Provide accurate operational reporting and updates to the Operations Director.
- Contribute to regional and Group operational objectives and strategic initiatives.
We are looking for a motivated and supportive leader with experience managing multiple care services. You will ideally have:
- Proven experience in a Regional Manager, Area Manager, or multi-site operational role within the care home sector for older people in both nursing and residential care homes.
- Strong knowledge of CQC standards, governance, and compliance requirements.
- Experience supporting Home Managers to improve quality and operational performance.
- Commercial awareness with experience managing budgets and occupancy performance.
- Excellent leadership, coaching, and relationship management skills.
- A visible, hands-on, and solutions-focused leadership style.
- A genuine passion for delivering high-quality care and supporting teams to succeed.
At North Bay Group, our values shape everything we do:
- Compassionate – Sensitive to and understanding of the needs of others.
- Approachable – Open, honest, transparent, and easy to talk to.
- Respectful – Promoting dignity, wellbeing, and self-respect.
- Enabling – Supporting people to grow and achieve their full potential.
This is a fantastic opportunity to join a growing organisation where you can make a real impact across multiple services while helping shape and support high-performing care home teams.
Equal Opportunity StatementNorth Bay Group is committed to diversity and inclusivity in the workplace.
Area Director employer: North Bay Group Ltd
North Bay Group is an exceptional employer dedicated to delivering person-centred care across its portfolio of care homes in the West Yorkshire region. With a strong focus on compassion, respect, and transparency, employees benefit from a supportive work culture that fosters professional growth and development, alongside opportunities to make a meaningful impact in the lives of residents. Join us to be part of a values-driven team where your leadership can truly shine and contribute to the continuous improvement of care services.
StudySmarter Expert Advice🤫
We think this is how you could land Area Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, attend industry events, and join relevant online groups. The more people you know, the better your chances of hearing about opportunities before they even hit the job boards.
✨Tip Number 2
Show up and shine! If you get an interview, prepare to showcase your leadership skills and operational expertise. Use real-life examples from your experience managing care homes to demonstrate how you can drive quality and performance.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to North Bay Group or similar organisations. Express your interest in potential roles and share how your background aligns with their values and mission.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in the care sector, especially around CQC standards and compliance. This knowledge will not only boost your confidence but also make you a more attractive candidate when applying through our website.
We think you need these skills to ace Area Director
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Area Director role. Highlight your multi-site management experience and any specific achievements in the care sector to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for person-centred care and how your values align with ours at North Bay Group. Be genuine and let your personality come through.
Showcase Your Leadership Style:We want to know how you lead and support teams! Share examples of how you've coached Home Managers or improved operational performance in your previous roles. This will help us see if you're the right fit for our culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at North Bay Group Ltd
✨Know Your Values
Before the interview, take some time to really understand North Bay Group's values: Compassion, Respect, Transparency, and Enabling others. Think about how your own experiences align with these values and be ready to share specific examples that demonstrate your commitment to person-centred care.
✨Showcase Your Leadership Style
As an Area Director, your leadership style is crucial. Prepare to discuss how you lead, coach, and develop teams. Bring examples of how you've successfully supported Home Managers in the past, particularly in improving quality and operational performance. This will show that you can drive accountability and foster a positive culture.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as occupancy rates and compliance metrics. Be prepared to discuss how you've used data to drive improvements in previous roles. This will demonstrate your commercial awareness and ability to manage budgets effectively.
✨Engage with Stakeholders
Think about your experience in building relationships with various stakeholders, including residents, families, and regulators. Prepare to share how you've navigated challenges in stakeholder management and how you ensure open communication. This will highlight your ability to act as a key link between homes and senior leadership.
