Job Summary We may conduct our interviews in person or using Microsoft Teams for video calling. We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click important-information-for-applicants (north-ayrshire.Join our Customer Services team as a Customer Services Adviser, helping residents access a wide range of Council services through telephone, email, social media and web chat. You'll be part of a busy Contact Centre, providing a high standard of customer care, resolving enquiries, updating systems, and helping customers get the support they need. This is a great opportunity for someone who enjoys working with people, communicates well, and wants to make a positive difference to communities across North Ayrshire. North Ayrshire Council uses behavioural based approach throughout the recruitment process. Level 1 Disclosure Preferred candidates will be required to undergo a Level 1 Disclosure check, prior to a formal offer of employment being made by North Ayrshire Council. Successful candidates will be expected to meet the cost of the Level 1 Disclosure Check of £25 which will be deducted from your salary following the commencement of employment. For further details on North Ayrshire Council's policy please visit Pre-employment checks (north-ayrshire.In Building – More than 90% of time spent primarily at a single base or location. In Building However, AI should only be used to enhance an application and must not replace personal experience or be used to generate content wholly on the applicant's behalf. Where it is identified that AI has been used to create an application in full or to falsify responses, this will be taken into account within the scoring, and your application may not be progressed.
Contact Centre - Customer Services Associate in Irvine employer: North Ayrshire Council
As a Facilities Assistant in our catering team, you will be part of a supportive and inclusive work environment that prioritises employee well-being and professional growth. We offer flexible working arrangements, comprehensive training, and opportunities for advancement within the local authority, ensuring that your contributions are valued and recognised. Join us in making a meaningful impact in the community while enjoying a collaborative culture that celebrates diversity and encourages innovation.
