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- Tasks: Handle queries, maintain data, and support a high-quality customer service team.
- Company: Join North Ayrshire Council, a disability confident leader with a supportive culture.
- Benefits: Flexible working options, competitive pay, and a commitment to your professional growth.
- Why this job: Be part of a dynamic team making a real difference in the community.
- Qualifications: Strong communication skills and ability to handle data confidentially.
- Other info: Agile workstyle allows for flexibility in where and how you work.
The predicted salary is between 24000 - 28000 £ per year.
We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.
We are a disability confident leader and we support reasonable adjustments throughout the recruitment process. This post is based within HSCP Care at Home Services in Cunninghame House, which provides a high-quality customer focused service, dealing directly with queries from colleagues, service users, service users' family and other professionals who may be either internal or external, through appropriate communication.
The team is a fast-paced environment. The role will cover:
- Answering telephone queries
- Minute taking
- Retrieving and maintaining data from a range of computerised and manual systems
- Maintaining confidentiality and sensitivity throughout
- Other duties as required
You would ensure that all NAC policies and procedures are strictly adhered to. Before you apply, find out a little bit about us and why we are a Great Place to Work.
North Ayrshire Council uses a behavioural based approach throughout the recruitment process. Our staff values of Focus, Passion & Inspiration will be explored for this vacancy.
For your information, if this post requires references you will be notified of further details if you are successful in gaining an interview. Not providing relevant references when requested may delay the outcome of the interview process.
As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles: Agile – 100% of time spent working agile (flexibly) and interacting with others. Able to work at home, office or multiple locations. May be required to attend office on set days/rota basis as the role requires. This post has been allocated the workstyle: Agile.
Clerical Officer - NAY17017 in Irvine employer: North Ayrshire Council
Contact Detail:
North Ayrshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer - NAY17017 in Irvine
✨Tip Number 1
Get familiar with the company culture! Before your interview, check out North Ayrshire Council's values and behaviours. We want to see how you align with their Focus, Passion & Inspiration ethos, so think of examples from your past that showcase these traits.
✨Tip Number 2
Practice makes perfect! Whether your interview is in person or via Microsoft Teams, rehearse common interview questions and your responses. We recommend setting up a mock interview with a friend to get comfortable with the format.
✨Tip Number 3
Don’t forget about your tech! If you're going for a virtual interview, ensure your device is working properly, and your internet connection is stable. We want you to shine, so test your camera and microphone beforehand to avoid any hiccups.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We suggest mentioning something specific from your conversation to make it personal and memorable.
We think you need these skills to ace Clerical Officer - NAY17017 in Irvine
Some tips for your application 🫡
Do Your Research: Before you dive into your application, take a moment to learn about us and what makes North Ayrshire Council a great place to work. Understanding our values and the role will help you tailor your application to show how you fit in.
Be Specific with Examples: When answering those behaviour-based questions, don’t just say you have the skills – show us! Use specific examples from your past experiences that highlight your focus, passion, and inspiration. This is your chance to shine!
Keep It Clear and Concise: We love a well-structured application! Make sure your writing is clear and to the point. Avoid jargon and keep your sentences short. This helps us understand your qualifications without getting lost in the details.
Apply Through Our Website: Make sure to submit your application through our official website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at North Ayrshire Council
✨Get to Know the Company
Before your interview, take some time to research North Ayrshire Council. Understand their values of Focus, Passion & Inspiration, and think about how you can demonstrate these in your responses. This will show that you're genuinely interested in the role and align with their culture.
✨Prepare for Behavioural Questions
Since the recruitment process uses a behavioural-based approach, prepare examples from your past experiences that showcase your skills and how they relate to the job. Think about situations where you've had to deal with queries or maintain confidentiality, as these are key aspects of the Clerical Officer role.
✨Master the Tech for Virtual Interviews
If your interview is via Microsoft Teams, make sure you’re comfortable with the platform. Test your camera and microphone beforehand, and find a quiet space with a good internet connection. This will help you focus on the conversation without any technical hiccups.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you gauge if the role is right for you. You might want to ask about the team dynamics or how success is measured in the Clerical Officer position.