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- Tasks: Monitor live scheduling systems and provide top-notch customer service.
- Company: Join a supportive team at North Ayrshire Council, a disability confident leader.
- Benefits: Flexible shift patterns, professional development, and a friendly work environment.
- Why this job: Make a difference in community care while developing valuable skills.
- Qualifications: Strong communication skills and attention to detail required.
- Other info: Office-based role with opportunities for growth and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.
We are a disability confident leader and we support reasonable adjustments throughout the recruitment process.
Positions are based within our busy Community Care live monitoring team. Candidates will be responsible for monitoring and reporting live scheduling system.
- Provide a high quality customer focused reception service.
- Deal directly with queries from colleagues and customers who may be either internal or external, through appropriate communication.
- Entering, filling, retrieving and maintaining data from a range of computerised and manual systems, maintaining confidentiality and sensitivity where appropriate.
- Produce correspondence, reports and presentations to ensure clear records are maintained and delivered within agreed standards and timescales.
- Organise/support the organisation of multi-disciplinary meetings and events, taking and transcribing complex minutes.
- Ordering supplies and/or stock control, processing invoices, handling cash all in accordance with North Ayrshire Council financial procedures.
- Undertake mail duties, receiving and dispatching mail on behalf of the partnership as appropriate.
- Ensure that policies on Records and Information Management are strictly adhered to.
Position will be office based and candidates will be required to work following shift pattern on a 4 on 4 off basis.
Clerical Officer - NAY16707 employer: North Ayrshire Council
Contact Detail:
North Ayrshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer - NAY16707
✨Tip Number 1
Get familiar with the company! Before your interview, do a bit of research on North Ayrshire Council and their Community Care live monitoring team. Knowing their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! If your interview is virtual, make sure to test your tech beforehand. Check your camera, microphone, and internet connection. We want you to feel confident and ready to shine!
✨Tip Number 3
Prepare for those tricky questions! Think about how your skills match the job description, especially around customer service and data management. We recommend jotting down examples from your past experiences that highlight your abilities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Clerical Officer - NAY16707
Some tips for your application 🫡
Know the Role: Before you start your application, take a good look at the job description. Make sure you understand what a Clerical Officer does and how you can fit into our Community Care live monitoring team. This will help you tailor your application to show us why you're the perfect match!
Show Off Your Skills: When filling out your application, highlight your customer service skills and any experience with data management. We want to see how you can contribute to providing a high-quality reception service and maintaining confidentiality. Don’t be shy – let us know what you bring to the table!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences. Remember, clarity is key!
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about us and our values there!
How to prepare for a job interview at North Ayrshire Council
✨Get Familiar with the Tech
If your interview is via Microsoft Teams, make sure you know how to use it. Test your camera and microphone beforehand, and ensure your internet connection is stable. This will help you feel more relaxed and focused during the interview.
✨Know Your Role Inside Out
Read the job description thoroughly and understand the key responsibilities. Be ready to discuss how your skills align with tasks like data management, customer service, and minute-taking. This shows you’re genuinely interested and prepared.
✨Practice Your Communication Skills
Since you'll be dealing with queries from both colleagues and customers, practice clear and concise communication. You might want to role-play common scenarios or questions that could come up during the interview to boost your confidence.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, shift patterns, or how they support staff development. This not only shows your interest but also helps you gauge if the role is right for you.
