At a Glance
- Tasks: Lead and support teams to deliver impactful community services and drive continuous improvement.
- Company: Join a respected charity known for high-quality advice and support services.
- Benefits: Enjoy 27 days annual leave, flexible working, and a supportive work environment.
- Other info: Flexible location with opportunities for professional growth and collaboration.
- Why this job: Shape the future of services while making a real difference in your community.
- Qualifications: Strong leadership skills and experience in operational management required.
North & West Gloucestershire Citizens Advice is seeking an enthusiastic and motivated individual to join our strategic leadership team and help shape the future of our services and communities. This is an exciting opportunity to join a well-established and respected charity with a strong reputation for delivering high-quality advice and support services. We are proud to be an organisation that values collaboration, innovation, and professional development, making it a great place to work and grow your career.
As part of our leadership team, you will work closely with colleagues and partner agencies to strengthen services, drive continuous improvement, and achieve the best possible outcomes for the people and communities we support. You will play a key role in shaping and strengthening operational delivery across the organisation, ensuring high-quality services while supporting innovation, growth, and long-term sustainability.
Key details
- Location: Flexible within North & West Gloucestershire (hybrid working available)
- Hours: 1.0 FTE (approx. 37 hours per week)
- Salary: £44,163
- Reports to: Chief Executive Officer (CEO)
- Annual leave and benefits: 27 days plus Bank Holidays, Contribution of 7% based on 4% employee contribution, Employee Assistance Scheme, Birthday Leave, Christmas Closure, Flexible Working Policy
What are the responsibilities?
- Lead and support advice, health, and community service teams to deliver high-quality and effective services.
- Oversee day-to-day operations, service performance, staffing, and resource planning.
- Use data and insight to support continuous improvement, decision-making, and operational performance.
- Support workforce development, including staff training, volunteer engagement, and organisational capacity planning.
- Work with senior leaders, partners, and funders to support service development, organisational growth, and positive outcomes for communities.
- Ensure services operate in line with quality standards, safeguarding, health and safety, and data protection requirements.
What are the requirements?
This job is for you if you:
- Have strong operational leadership and people management experience.
- Can lead teams, manage performance, and drive continuous improvement within a fast-paced environment.
- Are confident using data and operational insight to support planning and decision-making.
- Have excellent communication, organisational, and relationship-building skills.
- Are collaborative, adaptable, and committed to delivering high-quality, person-centred services.
- Share our values of inclusion, professionalism, integrity, and continuous learning.
It would also be beneficial if you have experience working within the charity, advice, health, or community sectors, knowledge of commissioning or funding environments, or experience mobilising new services or projects.
Application deadline: 14th June 2026 (may close early if a suitable candidate is appointed)
Head of Operations employer: North and West Gloucestershire Citizens Advice
North & West Gloucestershire Citizens Advice is an exceptional employer that prioritises collaboration, innovation, and professional development, making it an ideal place for individuals looking to make a meaningful impact in their communities. With flexible working arrangements, generous annual leave, and a commitment to employee well-being through initiatives like the Employee Assistance Scheme, we foster a supportive work culture that encourages growth and continuous improvement. Join our strategic leadership team and play a pivotal role in shaping high-quality services while enjoying the benefits of working within a respected charity in a vibrant and diverse region.
Contact Detail:
North and West Gloucestershire Citizens Advice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about their work.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Head of Operations. Keep it concise and focus on what makes you the perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Head of Operations
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how motivated you are to join our team and make a difference in the community.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We’re looking for someone who can lead and innovate, so showcase those qualities in your written application!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us understand your fit for the role quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at North and West Gloucestershire Citizens Advice
✨Know Your Stuff
Before the interview, dive deep into North & West Gloucestershire Citizens Advice. Understand their mission, values, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams, managed performance, or driven improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Data is Your Friend
Since the role involves using data for decision-making, be ready to discuss how you've used data insights in previous roles. Bring specific examples of how data has influenced your operational strategies or improved service delivery.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. This could be about their approach to community engagement or how they measure success in their services. It shows you're thinking critically about the role and are genuinely interested in contributing to their mission.
