At a Glance
- Tasks: Lead and support teams to deliver impactful community services and drive continuous improvement.
- Company: Join a respected charity known for high-quality advice and support services.
- Benefits: Enjoy 27 days annual leave, flexible working, and a supportive work environment.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Shape the future of services while making a real difference in your community.
- Qualifications: Strong leadership skills and experience in operational management are essential.
The predicted salary is between 44163 - 44163 £ per year.
North & West Gloucestershire Citizens Advice is seeking an enthusiastic and motivated individual to join our strategic leadership team and help shape the future of our services and communities. This is an exciting opportunity to join a well-established and respected charity with a strong reputation for delivering high-quality advice and support services. We are proud to be an organisation that values collaboration, innovation, and professional development, making it a great place to work and grow your career.
As part of our leadership team, you will work closely with colleagues and partner agencies to strengthen services, drive continuous improvement, and achieve the best possible outcomes for the people and communities we support. You will play a key role in shaping and strengthening operational delivery across the organisation, ensuring high-quality services while supporting innovation, growth, and long-term sustainability.
Key details
- Location: Flexible within North & West Gloucestershire (hybrid working available)
- Hours: 1.0 FTE (approx. 37 hours per week)
- Salary: £44,163
- Reports to: Chief Executive Officer (CEO)
- Annual leave and benefits: 27 days plus Bank Holidays, Contribution of 7% based on 4% employee contribution, Employee Assistance Scheme, Birthday Leave, Christmas Closure, Flexible Working Policy
What are the responsibilities?
- Lead and support advice, health, and community service teams to deliver high-quality and effective services.
- Oversee day-to-day operations, service performance, staffing, and resource planning.
- Use data and insight to support continuous improvement, decision-making, and operational performance.
- Support workforce development, including staff training, volunteer engagement, and organisational capacity planning.
- Work with senior leaders, partners, and funders to support service development, organisational growth, and positive outcomes for communities.
- Ensure services operate in line with quality standards, safeguarding, health and safety, and data protection requirements.
What are the requirements?
This job is for you if you:
- Have strong operational leadership and people management experience.
- Can lead teams, manage performance, and drive continuous improvement within a fast-paced environment.
- Are confident using data and operational insight to support planning and decision-making.
- Have excellent communication, organisational, and relationship-building skills.
- Are collaborative, adaptable, and committed to delivering high-quality, person-centred services.
- Share our values of inclusion, professionalism, integrity, and continuous learning.
It would also be beneficial if you have experience working within the charity, advice, health, or community sectors, knowledge of commissioning or funding environments, or experience mobilising new services or projects.
Application deadline: 14th June 2026 (may close early if a suitable candidate is appointed)
Head of Operations - Hybrid Leader for Impact & Growth in Cheltenham employer: North and West Gloucestershire Citizens Advice
North & West Gloucestershire Citizens Advice is an exceptional employer that prioritises collaboration, innovation, and professional development, making it an ideal place for individuals seeking to make a meaningful impact in their communities. With flexible hybrid working options, generous annual leave, and a commitment to employee well-being through initiatives like the Employee Assistance Scheme, we foster a supportive work culture that encourages growth and continuous improvement. Join us in shaping the future of our services while enjoying a fulfilling career in a respected charity dedicated to high-quality advice and support.
Contact Details:
North and West Gloucestershire Citizens Advice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations - Hybrid Leader for Impact & Growth in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand their mission and how you can contribute to their goals. This will help you stand out as someone who genuinely cares about making an impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences align with the role of Head of Operations. Highlight your leadership style and how you can drive continuous improvement and innovation within the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our fantastic team at North & West Gloucestershire Citizens Advice.
We think you need these skills to ace Head of Operations - Hybrid Leader for Impact & Growth in Cheltenham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about making a difference in the community and how your values align with ours.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the job description. We’re looking for operational leadership and people management skills, so showcase those achievements that demonstrate your capabilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the perfect fit for the Head of Operations role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at North and West Gloucestershire Citizens Advice
✨Know Your Impact
Before the interview, take some time to understand how your previous experiences align with the role of Head of Operations. Think about specific examples where you've led teams or improved services, and be ready to discuss how these can translate into positive outcomes for the communities served.
✨Data is Your Friend
Since this role involves using data for decision-making, brush up on any relevant metrics or insights from your past roles. Be prepared to share how you've used data to drive operational improvements and support service delivery in a fast-paced environment.
✨Showcase Your Collaborative Spirit
This position requires strong relationship-building skills. Think of instances where you've successfully collaborated with colleagues or external partners. Highlight your ability to work as part of a team and how you’ve fostered a culture of inclusion and professionalism.
✨Ask Thoughtful Questions
Prepare some insightful questions about the organisation's current challenges and future goals. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values of innovation and continuous learning.
