At a Glance
- Tasks: Lead and support teams to deliver impactful community services and drive continuous improvement.
- Company: Join a respected charity known for high-quality advice and support services.
- Benefits: Enjoy 27 days annual leave, flexible working, and a supportive work environment.
- Other info: Flexible location with opportunities for professional growth and collaboration.
- Why this job: Shape the future of services while making a real difference in your community.
- Qualifications: Strong leadership skills and experience in operational management required.
The predicted salary is between 44163 - 44163 € per year.
North & West Gloucestershire Citizens Advice is seeking an enthusiastic and motivated individual to join our strategic leadership team and help shape the future of our services and communities. This is an exciting opportunity to join a well-established and respected charity with a strong reputation for delivering high-quality advice and support services. We are proud to be an organisation that values collaboration, innovation, and professional development, making it a great place to work and grow your career.
As part of our leadership team, you will work closely with colleagues and partner agencies to strengthen services, drive continuous improvement, and achieve the best possible outcomes for the people and communities we support. You will play a key role in shaping and strengthening operational delivery across the organisation, ensuring high-quality services while supporting innovation, growth, and long-term sustainability.
Key details
- Location: Flexible within North & West Gloucestershire (hybrid working available)
- Hours: 1.0 FTE (approx. 37 hours per week)
- Salary: £44,163
- Reports to: Chief Executive Officer (CEO)
- Annual leave and benefits: 27 days plus Bank Holidays, Contribution of 7% based on 4% employee contribution, Employee Assistance Scheme, Birthday Leave, Christmas Closure, Flexible Working Policy
What are the responsibilities?
- Lead and support advice, health, and community service teams to deliver high-quality and effective services.
- Oversee day-to-day operations, service performance, staffing, and resource planning.
- Use data and insight to support continuous improvement, decision-making, and operational performance.
- Support workforce development, including staff training, volunteer engagement, and organisational capacity planning.
- Work with senior leaders, partners, and funders to support service development, organisational growth, and positive outcomes for communities.
- Ensure services operate in line with quality standards, safeguarding, health and safety, and data protection requirements.
What are the requirements?
This job is for you if you:
- Have strong operational leadership and people management experience.
- Can lead teams, manage performance, and drive continuous improvement within a fast-paced environment.
- Are confident using data and operational insight to support planning and decision-making.
- Have excellent communication, organisational, and relationship-building skills.
- Are collaborative, adaptable, and committed to delivering high-quality, person-centred services.
- Share our values of inclusion, professionalism, integrity, and continuous learning.
It would also be beneficial if you have experience working within the charity, advice, health, or community sectors, knowledge of commissioning or funding environments, or experience mobilising new services or projects.
Application deadline: 14th June 2026 (may close early if a suitable candidate is appointed)
Head of Operations in Cheltenham employer: North and West Gloucestershire Citizens Advice
North & West Gloucestershire Citizens Advice is an exceptional employer that prioritises collaboration, innovation, and professional development, making it an ideal place for individuals looking to make a meaningful impact in their communities. With flexible working arrangements, generous annual leave, and a commitment to employee well-being through initiatives like the Employee Assistance Scheme, we foster a supportive work culture that encourages growth and continuous improvement. Join our strategic leadership team and play a pivotal role in shaping high-quality services while enjoying the benefits of working within a respected charity dedicated to positive community outcomes.
Contact Detail:
North and West Gloucestershire Citizens Advice Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and community sectors. Attend local events or webinars where you can meet people who might know about opportunities at North & West Gloucestershire Citizens Advice.
✨Tip Number 2
Prepare for interviews by researching the organisation's values and recent projects. We want to see how you can contribute to their mission, so think about how your experience aligns with their goals and be ready to share specific examples.
✨Tip Number 3
Showcase your leadership skills! During interviews, highlight your experience in managing teams and driving improvements. Use data-driven examples to demonstrate how you've made a positive impact in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at North & West Gloucestershire Citizens Advice.
We think you need these skills to ace Head of Operations in Cheltenham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your experience aligns with the Head of Operations role. We want to see how you can bring your unique skills to our team, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:Since this role is all about operational leadership, be sure to emphasise your experience in managing teams and driving performance. We’re looking for someone who can inspire others, so share examples of how you've led teams to success in the past.
Use Data to Your Advantage:We love data-driven decision-making! When writing your application, include specific instances where you've used data to improve services or operations. This will show us that you understand the importance of insight in shaping effective strategies.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for.
How to prepare for a job interview at North and West Gloucestershire Citizens Advice
✨Know Your Stuff
Before the interview, dive deep into North & West Gloucestershire Citizens Advice. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Operations, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led teams, managed performance, or driven improvements. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Data is Your Friend
Since the role involves using data for decision-making, be ready to discuss how you've used data insights in previous roles. Bring specific examples of how data has influenced your operational strategies or improved service delivery.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions prepared. This could be about their approach to community engagement or how they measure success in their services. It shows you're thinking critically about the role and are genuinely interested in contributing to their mission.
