Director, Analytics and Insights (RWD/ RWE) in Portsmouth

About us

Norstella is a premier and critical global life sciences data and AI solutions provider dedicated to improving patient access to life-saving therapies. Norstella supports pharmaceutical and biotech companies across the full drug development lifecycle — from pipeline to patient. Our mission is simple: to help our clients bring therapies to market faster and more efficiently, ultimately impacting patient lives.

Norstella unites market-leading brands - Citeline, Evaluate, MMIT, Panalgo, Skipta and The Dedham Group and delivers must-have answers and insights, leveraging AI, for critical strategic, clinical, and commercial decision-making. We help our clients:

• Accelerate the drug development cycle
• Assess competition and bring the right drugs to market
• Make data driven commercial and financial decisions
• Match and recruit patients for clinical trials
• Identify and address barriers to therapies

This people leader position is part of the Content Strategy team within Norstella Content Operations. The Director role is critical in the strategic direction of RWD / RWE transformational programs and projects to address key business priorities in collaboration with cross-functional business units (technology, product, services etc.) focusing on:

• Optimization - Champion operational efficiency
• Utilization - Maximise data utility and unlock opportunities to leverage Norstella data across the business to drive value
• Thought Partnership - Spearhead data strategy and client engagement

Responsibilities

• Serve as an influential RWD / RWE Content SME and thought partner advising senior leadership across Norstella
• Be an ambassador for the value of RWE data and engage with stakeholders, internal and external, to highlight opportunities for growth and enhancements which deliver additional customer value
• Own cross-functional stakeholder relationships and client engagements, driving collaboration with business owners in Product, Services, Technology and Data Science etc.
• Ownership of the articulation / positioning and scalable implementation of how our data resolves up to value to clients
• Own cogent translation of complex, data-driven concepts into business-digestible ROI aligning with enterprise-wide priorities
• Lead communications regarding Content priorities
• Ensure clear lines of communication with product teams developing RWE roadmap items, and ensure on-time delivery of data
• Report to executive leadership team on progress, risks and implications of strategic initiatives
• Ownership of end-to-end enhancement of content datasets, leading capability expansion
• Spearhead identification of whitespace, structural gaps and opportunities for new enhancements and impactful solutions, including AI-driven ones
• Work with Product teams to scope disease area priorities, definitions and requirements, thinking strategically and commercially
• Ownership and improvement of processes and tools to effectively execute projects
• Ownership of data extraction, interpretation and generation of actionable insights / strategic recommendations
• Architecture of feasible, innovative, and scalable enhancements and solutions, including AI-driven ones
• Work with data engineering and technology teams to productionise processes at scale
• Establish efficient and representative testing strategies at incubator stage as part of Content validation
• Own and improve processes and tools used to complete tasks
• Responsible for strategic alignment of the following RWD / RWE Transformation streams within Content Ops:

• Data strategy (e.g., content optimization, data governance, reconciliation of data across disparate datasets, AI enablement)
• Operational (e.g., institutionalisation of technological change, setting best practices for Content Ops, aligning operational excellence with commercial needs of Norstella)
• Organisational (e.g., defining target operating model & upstream institutional structure, aligning talent utilization with commercial needs of Norstella)

Qualifications

• Bachelor's or Master's degree preferentially in Life Sciences, Pharmacy, Medical Sciences, or equivalent field
• 10+ years' experience preferably in a biopharma intelligence, business research, life sciences consulting domain, 4+ years in leadership roles
• 5+ years' professional experience working hands on with RWD e.g., open/closed claims, lab, EMR/EHR, healthcare coding systems, and drug/medication data
• Deep understanding of how life science data is published, captured and processed to translate real-world events into structured content
• Strong understanding of drug development lifecycle and processes
• Highly proficient in building and executing business cases for strategic initiatives
• Excellent stakeholder management, managerial and interpersonal skills
• Excellent proficiency in Microsoft Office, including Sharepoint, Excel and PowerPoint, Monday.com, LucidChart, Jira, Confluence
• Impeccable or native English verbal and written communication
• In depth exposure to Real-World Evidence (RWE) datasets, particularly from the US.
• Experience in extracting relevant insights from RWE datasets, including via ICD10 codes, NDC IDs, etc.
• Detailed knowledge of statistical validation techniques to ensure quality of outputs.
• Advanced SQL skills.
• Experience supporting content or product teams in life sciences or healthcare domains.
• Previous experience working in global teams.
• Knowledge of Amazon Redshift (preferred)
• Knowledge of Amazon Snowflake (preferred)

Our Guiding Principles For Success At Norstella

• Bold, Passionate, and Mission-First
• Integrity, Truth, and Reality
• Kindness, Empathy, and Grace
• Resilience, Mettle, and Perseverance
• Humility, Gratitude, and Learning

Benefits: US

• Medical and Prescription Drug Benefits
• Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA)
• Dental & Vision Benefits
• Basic Life and AD&D Benefits
• 401k Retirement Plan with Company Match
• Company Paid Short & Long-Term Disability
• Paid Parental Leave
• Paid Time Off & Company Holidays

Benefits: UK

• 25 days annual leave, 4 days for volunteering and a personal day
• 5% pension match
• Group Life Assurance (100% employer funded)
• Group Income Protection (100% employer funded)
• Other voluntary benefits such as: Dental, Cash Plan, PMI Excess Cover, Health Screening & Critical Illness

Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.

Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.

All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.