At a Glance
- Tasks: Lead a dynamic team in managing global IT operations and ensuring top-notch service delivery.
- Company: Join Norstella, a forward-thinking company at the forefront of IT solutions.
- Benefits: Enjoy 25 days of annual leave and a 5% pension match.
- Other info: Be part of a collaborative environment with opportunities for growth.
- Why this job: Make a real impact by leading IT operations across multiple time zones.
- Qualifications: 5-8 years in IT Operations and 2-4 years in leadership roles required.
The predicted salary is between 55000 - 70000 £ per year.
Norstella is seeking a Tech Lead for their Service Desk in London, responsible for overseeing L2 IT Operations across multiple time zones. This role includes managing a distributed team, ensuring SLA compliance, and owning end-user device lifecycle globally.
The ideal candidate will have:
- 5-8 years of IT Operations experience
- 2-4 years in leadership, particularly with ServiceNow workflows and Entra ID administration
Benefits include 25 days of annual leave and a 5% pension match.
Global IT L2 Lead - Service Desk & London Onsite employer: Norstella
Norstella is an exceptional employer that values innovation and collaboration, offering a dynamic work culture in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and a generous benefits package, including 25 days of annual leave and a 5% pension match. Join us to be part of a forward-thinking team that thrives on delivering impactful IT solutions across global operations.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT L2 Lead - Service Desk & London Onsite
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Norstella or similar companies. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow workflows and Entra ID administration skills. We want you to showcase your expertise and how it aligns with the job requirements.
✨Tip Number 3
Showcase your leadership experience! Think of examples where you've successfully managed teams or projects, especially in a distributed environment. We love hearing about real-life scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who fit the bill.
We think you need these skills to ace Global IT L2 Lead - Service Desk & London Onsite
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT Operations and leadership. We want to see how your skills align with the role, especially your familiarity with ServiceNow workflows and Entra ID administration.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Global IT L2 Lead position. Share specific examples of your past experiences that relate to managing teams and ensuring SLA compliance.
Showcase Your Leadership Skills:Since this role involves overseeing a distributed team, we’d love to see how you've successfully led teams in the past. Highlight any relevant leadership experiences and how you’ve motivated your team to achieve their goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Norstella
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT Operations, especially around ServiceNow workflows and Entra ID administration. Be ready to discuss specific examples from your past experience that demonstrate your expertise in these areas.
✨Showcase Your Leadership Skills
Since this role involves managing a distributed team, prepare to share your leadership style and how you've successfully led teams in the past. Think about challenges you've faced and how you motivated your team to overcome them.
✨Understand SLA Compliance
Familiarise yourself with Service Level Agreements (SLAs) and be prepared to discuss how you've ensured compliance in previous roles. Highlight any strategies you've implemented to improve service delivery and user satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about Norstella's IT operations and team dynamics. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
