At a Glance
- Tasks: Lead a global IT Service Desk team and manage L2 operations across time zones.
- Company: Join Norstella, a forward-thinking company in the tech industry.
- Benefits: Enjoy 25 days of annual leave and a 5% pension match.
- Other info: Opportunity to work in a diverse environment with global reach.
- Why this job: Make a real impact by leading a dynamic team in IT operations.
- Qualifications: 5-8 years in IT Operations and 2-4 years in leadership required.
The predicted salary is between 60000 - 80000 £ per year.
Norstella is seeking a Tech Lead for their Service Desk in London, responsible for overseeing L2 IT Operations across multiple time zones. This role includes managing a distributed team, ensuring SLA compliance, and owning end-user device lifecycle globally.
The ideal candidate will have:
- 5-8 years of IT Operations experience
- 2-4 years in leadership, particularly with ServiceNow workflows and Entra ID administration
Benefits include 25 days of annual leave and a 5% pension match.
Global IT L2 Lead - Service Desk & London Onsite employer: Norstella
Norstella is an exceptional employer that values innovation and teamwork, offering a dynamic work culture in the heart of London. With a strong focus on employee growth, we provide ample opportunities for professional development and a generous benefits package, including 25 days of annual leave and a 5% pension match. Join us to be part of a collaborative environment where your contributions make a meaningful impact across global IT operations.
StudySmarter Expert Advice🤫
We think this is how you could land Global IT L2 Lead - Service Desk & London Onsite
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Norstella or similar companies. A friendly chat can sometimes lead to insider info about the role and even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your ServiceNow workflows and Entra ID administration skills. We all know that confidence is key, so practice answering common questions related to IT Operations and leadership.
✨Tip Number 3
Showcase your leadership experience! Be ready to share specific examples of how you've managed teams and ensured SLA compliance. We want to see how you’ve made an impact in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Global IT L2 Lead - Service Desk & London Onsite
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT Operations and leadership. We want to see how your skills align with the role, especially your familiarity with ServiceNow workflows and Entra ID administration.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Global IT L2 Lead position. Share specific examples of your past experiences that relate to managing teams and ensuring SLA compliance.
Showcase Your Leadership Skills:Since this role involves overseeing a distributed team, we’d love to see how you've successfully led teams in the past. Highlight any relevant leadership experiences and how you’ve motivated your team to achieve their goals.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Norstella
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of ServiceNow workflows and Entra ID administration. Be ready to discuss specific examples from your past experience where you've successfully managed IT operations or led a team, as this will show your expertise and confidence in the role.
✨Showcase Your Leadership Skills
Since this role involves managing a distributed team, prepare to share your leadership style and how you've motivated teams in the past. Think of scenarios where you've resolved conflicts or improved team performance, as these stories will highlight your capability to lead effectively.
✨Understand SLA Compliance
Familiarise yourself with what SLA compliance means in the context of IT operations. Be prepared to discuss how you've ensured compliance in previous roles and any strategies you've implemented to maintain high service levels across different time zones.
✨Ask Insightful Questions
Prepare some thoughtful questions about Norstella's current IT operations and challenges they face. This not only shows your interest in the role but also demonstrates your proactive approach to understanding the company's needs and how you can contribute to their success.
