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- Tasks: Be the go-to person for customer inquiries and support their needs.
- Company: Join Hydro Extrusions, a global leader in sustainable aluminium manufacturing.
- Benefits: Enjoy 27 paid holidays, bonuses, discounts, and a friendly work environment.
- Why this job: Gain valuable experience in customer service while contributing to a sustainable future.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: Opportunities for career development and training await you!
The predicted salary is between 28800 - 43200 £ per year.
About Hydro Extrusions:
Hydro Extrusions is a world-leading Aluminium manufacturing business counting around 100 production sites in 40 countries and employing 20,000 people. Hydro Aluminium UK has 5 sites across the UK and employs approx..700 people.
Hydro is committed to leading the way in shaping a sustainable future and in doing so, creating more viable societies by developing natural resources into products and solutions in innovative and efficient ways to industries that matter.
Our Company Values:
Care – Care for the work, our customers and the products we create.
Collaboration – Work alongside the team and other Hydro sites to create the best results for us and our customers.
Courage – Innovation. Have the courage to try something new to improve process.
A world of career opportunities for students, graduates and professionals. A learning culture of challenges, responsibilities and variety. A friendly work environment of knowledgeable professionals. We depend on different perspectives to build industries that matter – for a more sustainable future. With us, you’re part of a bigger story. A story shaped by you.
How you will be rewarded:
· 27 paid days holiday per annum + 8 bank holidays
· Refer a friend bonus up to £1000
· Workplace Pension Scheme
· Discount and cashback rewards at a variety of high street stores
· Life Insurance Cover
· Employee Assistance Program
· Retirement Policy
· Occupational sick pay after 12 months of employment
· Long Service Awards
· Target Incentives and Performance Bonuses
· Christmas ‘Thank you’ vouchers
. Career Development and training programmes
In this role you will be the first point of contact for Hydro customers and will use your customer service skills to efficiently understand their needs and advise accordingly.
You will work closely with all departments within the company to ensure that our customers receive the best possible service and make Hydro their chosen supplier.
You will be required to handle difficult situations effectively and be able to communicate professionally through various channels.
Responsibilities will include, but are not limited to:
Job Content:
• Be responsible for the day-to-day administration of selected accounts.
• Establish and build rapport with your customers.
• Process customer orders in a timely manner with attention to detail.
• Supplying order progress information to the customer.
• After care support, where necessary, on completion of sales.
• To help develop, maintain and support the data accuracy and use of salesforce CRM within the Internal Sales team
• To help progress leads and help support the external sales team with growth potential opportunities
• Handling complaints and escalating to the appropriate internal departments when required.
• Communicate with other departments within the business
• Ad hoc tasks/duties as and when required.
Internal Sales & Customer Service employer: Norsk Hydro
Contact Detail:
Norsk Hydro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Sales & Customer Service
✨Tip Number 1
Familiarize yourself with Hydro's commitment to sustainability and innovation. Understanding our values will help you align your responses during the interview, showcasing how you can contribute to our mission.
✨Tip Number 2
Brush up on your customer service skills, especially in handling difficult situations. Be prepared to share examples of how you've successfully managed customer complaints or challenges in the past.
✨Tip Number 3
Get to know Salesforce CRM if you haven't already. Highlight any experience you have with CRM systems during your discussions, as this will demonstrate your readiness to support the Internal Sales team effectively.
✨Tip Number 4
Show your collaborative spirit! Think of instances where you've worked with different teams to achieve a common goal. This will resonate well with our value of collaboration and your role in ensuring customer satisfaction.
We think you need these skills to ace Internal Sales & Customer Service
Some tips for your application 🫡
Understand the Company Values: Familiarize yourself with Hydro Extrusions' core values: Care, Collaboration, and Courage. Reflect these values in your application to show that you align with their mission and culture.
Highlight Relevant Experience: Emphasize any previous customer service or sales experience in your CV and cover letter. Provide specific examples of how you've successfully handled customer inquiries or complaints.
Showcase Communication Skills: Since effective communication is key in this role, make sure to demonstrate your written and verbal communication skills in your application. Use clear and professional language throughout.
Tailor Your Application: Customize your CV and cover letter for the Internal Sales & Customer Service position. Address the specific responsibilities mentioned in the job description and explain how your skills and experiences make you a great fit.
How to prepare for a job interview at Norsk Hydro
✨Understand Hydro's Values
Familiarize yourself with Hydro's core values: Care, Collaboration, and Courage. Be prepared to discuss how you embody these values in your previous experiences, especially in customer service scenarios.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your ability to handle difficult situations and provide excellent customer service. Think of specific instances where you resolved complaints or built rapport with customers.
✨Demonstrate Attention to Detail
Since the role involves processing customer orders and maintaining data accuracy, be ready to discuss how you ensure attention to detail in your work. You might want to share methods or tools you use to stay organized.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice responding to common customer inquiries or complaints, as this will showcase your communication skills and ability to think on your feet.
