Registered Manager - Munhaven in Norfolk

Norse Care is offering an opportunity for a Registered Manager to work collaboratively at Munhaven, a 20 bed care home supporting residents living with dementia, based in Mundesley. Registered Managers are supported by their Deputy Manager and Business Administrator and will be responsible for the day-to-day operation of the service. The successful applicant will work closely with, and lead their team, ensuring high quality care is delivered at all times.

As the Registered Manager you will lead your team successfully to deliver high quality care to residents, collaboratively sharing responsibilities and working together to ensure the delivery of outstanding care, and a thriving, supportive community for residents, families, and staff.

• Working closely with the home's key stakeholders to define and implement the service improvement plan ensuring that all staff deliver a high-quality service and uphold our values, aiming to achieve a good/outstanding CQC rating.
• Ensuring each resident is provided with person-centred care according to their regularly reviewed care plan and risk assessments.
• Ensuring all employees are supported with inductions, probation meetings, supervision and appraisals to ensure a positive high-performance culture, including identifying training needs as required and supporting staff wellbeing.
• Complying with the Health and Social Care Act 2008, CQC regulations and Norse Care policies and procedures.
• Effectively managing the home budget, meeting financial targets and maintaining 95% occupancy.
• Developing opportunities for improving the standard of care by encouraging engagement from relatives, friends and key stakeholders in the local community; proactively using feedback to ensure a journey of continuous improvement.

Our ideal candidate will have significant experience working as a Deputy Manager or Registered Manager within a Social Care setting, with a track record of achieving “good” or “outstanding” results at CQC inspection. We will also be looking for you to demonstrate:

• Fantastic leadership and communication skills, with an excellent ability to build strong, professional working relationships.
• Experience in ensuring high-quality, person-centred care is delivered in line with regulations and legislation.
• Level 5 Diploma and Level 4 NVQ in Health and Social Care or Registered Managers Award or equivalent experience.

Norse Care are Norfolk's largest care providers with 33 care homes and schemes, delivering dedicated and high quality care services throughout the region. Our residents and tenants are at the heart of everything we do, and we build teams of caring professionals to ensure their needs remain our priority. We are industry leaders in delivering high quality, person-centred care, being recognised regionally and nationally for our service through a number of “outstanding” CQC ratings and awards.

In return we offer:

• 26 days annual leave + bank holidays, occupational sickness scheme + pension scheme
• A comprehensive induction programme and ongoing support from Regional Directors and Head Office Management teams
• Fully supported personal development to achieve your career aspirations through award winning training and courses paid for by Norse Care
• Norse Care is passionate about wellbeing, with a resource hub available 24/7, free physiotherapy and counselling via external providers
• Blue light Card with access to hundreds of discounts and benefits + many more!

Munhaven is our residential care home in the North Norfolk village of Mundesley. We provide dedicated care and support, specialising in care and support for people living with dementia. At the home we pride ourselves on providing person-centred care and support. All residents have their own room, and there are communal living rooms, dining rooms and secluded gardens. We also provide a varied programme of activities and events, helping our residents to be as involved as they wish. We are proud to be part of the local North Norfolk community and welcome visitors to the home. We are honoured that our home has been rated as Outstanding in our most recent CQC inspection and were proud to win the award for the Best Dementia Care Home at the National Dementia Care awards 2019.

An enhanced DBS check will be required for our successful candidate, payment will be met by the employer. We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination. We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible. Due to the high numbers of applications we receive for our vacancies, if you do not hear from us within 2 weeks of the date you apply, please assume that your application has been unsuccessful for this position.