At a Glance
- Tasks: Support clients in accessing vital services and coordinate with practitioners for appointments.
- Company: Join Alliance Norse, a supportive team dedicated to making a difference.
- Benefits: Competitive salary, full-time hours, and a chance to help others.
- Other info: Opportunity for personal growth in a diverse and inclusive environment.
- Why this job: Make a real impact in people's lives while developing your skills.
- Qualifications: Strong communication skills, teamwork, and IT proficiency required.
The predicted salary is between 29126 - 29126 £ per year.
Alliance Norse is currently recruiting for an Occupational Therapist Case Worker to join the team on a full-time permanent basis, 40 hours per week Monday to Friday.
As the Case Worker, you will be responsible for acting as the first port of call when clients contact us to access our services. Case managers are trained to first provide a telephone triage call to understand the callers' needs and explain how our DFG services work.
The role:
- Take calls from clients seeking to access Alliance Norse DFG services.
- Ask them for the relevant information and put it on Alliance Norse database application (ELMs).
- Match the client with the appropriate practitioner, including contacting the practitioner for their availability.
- Liaise between the practitioner and the client to arrange the initial appointment.
- Send confirmation emails to clients and practitioners regarding first appointments.
- Refer any at-risk cases to the appropriate clinical manager or safeguarding member of staff.
- Become familiar with Alliance Norse's DFG services, procedures and processes in order to support Reception staff when necessary.
- Deal with enquiries from clients regarding the administration side of their therapy and answer any queries they have.
- Support the finance team with regard to client fees when necessary.
- Provide liaison with GPs, solicitors, employers, occupational health and medical insurance companies regarding referrals when applicable.
- Liaise with other professionals and referrers as well as parents and families when required.
- Collect feedback from clients and put it on Alliance Norse database application.
- Support practitioners in the use of Alliance Norse database drive to enable them to use our electronic systems for all record keeping.
Our successful candidate:
- Good core understanding of potential major adaptations at residents' properties to ensure daily activities and residents' needs are being met.
- Clear understanding of what DFGs are and how these are being provided to residents with long-term physical needs.
- Ability to work collaboratively with colleagues, be a team player with a can-do attitude and a positive outlook.
- Excellent communication skills at all levels.
- Able to manage own time well and prioritise to meet deadlines.
- Attention to detail and accuracy essential.
- Excellent IT skills. Knowledge of Google Workspace would be an advantage and experience using a database is essential.
An enhanced DBS check will be required for our successful candidate, payment will be met by the employer.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
Occupational Therapist employer: Norse Group
Alliance Norse is an exceptional employer that prioritises the well-being and professional development of its staff, offering a supportive work culture where collaboration and communication thrive. As an Occupational Therapist Case Worker, you will benefit from a structured environment that encourages growth, with opportunities to enhance your skills while making a meaningful impact in the lives of clients. Located in a vibrant community, Alliance Norse provides a fulfilling career path alongside competitive salary and comprehensive support, ensuring you feel valued and empowered in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Occupational Therapist
✨Tip Number 1
Get to know the company! Research Alliance Norse and their DFG services. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills. As an Occupational Therapist Case Worker, you'll need to be clear and concise when speaking with clients. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Alliance Norse.
We think you need these skills to ace Occupational Therapist
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing, make sure you understand what the Occupational Therapist Case Worker role involves. Familiarise yourself with the DFG services and how they help clients. This will help you tailor your application to show that you’re the perfect fit for us!
Show Off Your Skills:Highlight your communication skills and ability to work collaboratively. We want to see how you can manage your time effectively and pay attention to detail. Use specific examples from your past experiences to demonstrate these skills in action.
Be Personal and Professional:While we love a friendly tone, remember to keep it professional. Address your application to the right person if possible, and make sure to proofread for any typos or errors. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Alliance Norse!
How to prepare for a job interview at Norse Group
✨Know Your DFGs
Make sure you have a solid understanding of Disabled Facilities Grants (DFGs) and how they work. Brush up on the specifics of the services provided by Alliance Norse, as this will show your genuine interest in the role and help you answer questions confidently.
✨Practice Your Communication Skills
As an Occupational Therapist Case Worker, you'll need to communicate effectively with clients and practitioners. Practise articulating your thoughts clearly and concisely. Consider role-playing common scenarios with a friend to get comfortable with the types of calls you might handle.
✨Show Your Team Spirit
This role requires collaboration with various professionals. Be prepared to discuss examples of how you've worked well in a team before. Highlight your can-do attitude and any experiences where you’ve supported colleagues or contributed to a positive team environment.
✨Get Familiar with Tech
Since you'll be using databases and possibly Google Workspace, make sure you're comfortable with these tools. If you have experience with similar systems, be ready to share that. If not, consider doing a quick online tutorial to brush up on your skills before the interview.
