At a Glance
- Tasks: Handle calls and emails, providing top-notch support during night shifts.
- Company: Join Norse Group, a leading 24/7 Customer Contact Centre.
- Benefits: Earn £26,438.07 pro-rata with a flexible 2-on/6-off schedule.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Make a difference by helping customers in emergencies and inquiries.
- Qualifications: Must be computer literate and possess strong communication skills.
The predicted salary is between 26438 - 26438 £ per year.
Norse Group operates a 24/7 Customer Contact Centre, delivering support to residential and commercial properties Nationwide.
The role handles calls and emails, with night shifts 19:00 to 07:00 on a 2-on/6-off pattern, and is paid pro-rata at £26,438.07.
Applicants should be computer literate in Microsoft Office and have strong communication and customer service skills to manage inquiries and emergencies with professionalism.
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Night Shift Customer Support Specialist (Emergency & On-Call) in Norwich employer: Norse Group
At Norse Care, we pride ourselves on being Norfolk's largest care provider, offering a supportive and inclusive work environment where you can truly make a difference in the lives of our residents. With access to fully funded accredited courses, excellent career progression opportunities, and a comprehensive benefits package including enhancements for weekend work and wellness support, we ensure that our employees feel valued and empowered to excel in their roles. Join us at Mayflower Court in Norwich, where compassionate care is at the heart of everything we do, and experience the satisfaction of giving back to your community while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Night Shift Customer Support Specialist (Emergency & On-Call) in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Norse Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Norse Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Night Shift Customer Support Specialist (Emergency & On-Call) in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Norse Group:Your cover letter is your chance to shine! Tell us why you want to work at Norse Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Norse Group!
How to prepare for a job interview at Norse Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
