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- Tasks: Manage contracts and support clients with efficient administrative duties.
- Company: Dynamic Customer Contact Centre providing 24/7 support nationwide.
- Benefits: Competitive pay, flexible hours, and a supportive team environment.
- Why this job: Join a fast-paced team and make a real difference in customer service.
- Qualifications: Strong attention to detail, Microsoft Office skills, and excellent communication.
- Other info: Opportunity for growth in a diverse and inclusive workplace.
The predicted salary is between 20000 - 30000 £ per year.
The Customer Contact Centre operates 24 hrs a day, days a year. We provide 24/7 support to all our clients Nationwide, from both residential and commercial properties.
The main responsibilities are:
- Undertake a range of administrative duties to ensure its efficient and effective operation.
- Raise new work orders via various client portals and arrange emergency repairs by contacting the appropriate contractors in a timely manner.
- Accurately log customer enquiries onto the company’s bespoke database and maintain up-to-date records.
- Liaise with clients, contractors, and stakeholders to clarify requirements, book appointments, raise jobs on platforms and resolve issues such as non-attendance.
- Maintain filing systems ensuring documentation is stored accurately and can be readily retrieved by colleagues.
- Manage multiple tasks concurrently, prioritising workloads and meeting deadlines.
- Provide flexible support, including availability outside normal working hours in infrequent circumstances such as severe weather events or unexpected surges in call volumes. This will also include covering bank holidays, weekends, and periods of annual leave or sickness.
Skills and Experience required are:
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office with strong computer literacy.
- Excellent interpersonal and communication skills, with a professional, courteous, and confident manner.
- Highly organised, with a methodical and pragmatic approach to work; able to manage competing priorities effectively.
- Ability to work under pressure in a fast-paced, operational environment, maintaining accuracy and service standards.
- Flexible, adaptable, and solutions-focused, with effective problem-solving skills.
- Able to work independently as well as collaboratively, supporting colleagues and contributing positively to a team environment.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
Contract Administrator in Norwich employer: Norse Group
Contact Detail:
Norse Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Administrator in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your attention to detail and problem-solving skills, which are key for a Contract Administrator role.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contract Administrator in Norwich
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills match the Contract Administrator role. We want to see how your experience aligns with our needs, so don’t be shy about showcasing your relevant achievements!
Show Off Your Attention to Detail: Since accuracy is key in this role, ensure your application is free from typos and errors. We appreciate a polished presentation, so double-check everything before hitting send. It shows us you care!
Be Clear and Concise: When writing your cover letter, get straight to the point. We love a good story, but keep it relevant! Highlight your organisational skills and ability to manage multiple tasks effectively, as these are crucial for the job.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Norse Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Contract Administrator inside out. Familiarise yourself with the responsibilities listed in the job description, like managing work orders and liaising with clients. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Skills
Highlight your proficiency in Microsoft Office and any other relevant software during the interview. Be ready to discuss specific examples of how you've used these tools in previous roles to manage tasks or improve efficiency. This will demonstrate your technical skills and attention to detail.
✨Be a Team Player
Since the role involves working collaboratively, prepare to share examples of how you've successfully worked in a team before. Talk about how you’ve supported colleagues or resolved conflicts, showcasing your interpersonal skills and ability to adapt to different situations.
✨Stay Calm Under Pressure
The job can be fast-paced, so be prepared to discuss how you handle stress and prioritise tasks. Share a story where you managed multiple deadlines or dealt with an unexpected issue effectively. This will show that you can maintain accuracy and service standards even when things get hectic.
