At a Glance
- Tasks: Be the friendly voice for enquiries and support our Customer Relationship Manager.
- Company: Join Norse Care, a caring company with a modern office vibe.
- Benefits: Enjoy a competitive salary, great facilities, and a supportive work environment.
- Other info: Work in a dynamic team with opportunities for personal growth.
- Why this job: Make a difference by helping families and healthcare professionals with compassion.
- Qualifications: Experience with CRM systems and a knack for clear communication.
The predicted salary is between 31500 - 38500 £ per year.
Customer Contact Advisor Norwich £26,000 - £29,000 (Dependant on experience) 37 Hours per week.
Monday - Friday 09:00-17:00 Come and work for Norse Care.
Our team are based at our brand-new Head Office, located next to the airport.
We have fantastic on-site facilities, featuring collaborative spaces, outside areas and a café.
We have a fantastic opportunity for a Customer Contact Advisor to join the team and be the first point of contact for all enquiries into Norse Care Central Office.
Delivering professional customer service and supporting the Customer Relationship Manager with enquiry pipeline management.
As a Customer Contact Advisor for Norse Care you will be expected to have experience in using CRM systems and enquiry logging tools.
You will also be skilled in providing clear, compassionate information to families, carers and healthcare professionals.
Managing sensitive and complex enquiries with professionalism, empathy and confidentiality.
Main
Responsibilities
Customer Contact Advisor in Norfolk employer: Norse Group
At Norse Care, we pride ourselves on being Norfolk's largest care provider, offering a supportive and inclusive work environment where you can truly make a difference in the lives of our residents. With access to fully funded accredited courses, excellent career progression opportunities, and a comprehensive benefits package including enhancements for weekend work and wellness support, we ensure that our employees feel valued and empowered to excel in their roles. Join us at Mayflower Court in Norwich, where compassionate care is at the heart of everything we do, and experience the satisfaction of giving back to your community while advancing your career.
