At a Glance
- Tasks: Support clients in accessing vital services and coordinate appointments with practitioners.
- Company: Alliance Norse, a supportive and inclusive workplace focused on client care.
- Benefits: Competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Join a diverse team committed to equality and client satisfaction.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills, teamwork, and familiarity with IT systems.
The predicted salary is between 29126 - 29126 £ per year.
Alliance Norse is currently recruiting for an Occupational Therapist Case Worker to join the team on a full-time permanent basis, 40 hours per week Monday to Friday.
As the Case Worker, you will be responsible for acting as the first port of call when clients contact us to access our services. Case managers are trained to first provide a telephone triage call to understand the callers' needs and explain how our DFG services work.
The role:
- Take calls from clients seeking to access Alliance Norse DFG services.
- Ask them for the relevant information and put it on Alliance Norse database application (ELMs).
- Match the client with the appropriate practitioner, including contacting the practitioner for their availability.
- Liaise between the practitioner and the client to arrange the initial appointment.
- Send confirmation emails to clients and practitioners regarding first appointments.
- Refer any at-risk cases to the appropriate clinical manager or safeguarding member of staff.
- Become familiar with Alliance Norse's DFG services, procedures and processes in order to support Reception staff when necessary.
- Deal with enquiries from clients regarding the administration side of their therapy and answer any queries they have.
- Support the finance team with regard to client fees when necessary.
- Provide liaison with GPs, solicitors, employers, occupational health and medical insurance companies regarding referrals when applicable.
- Liaise with other professionals and referrers as well as parents and families when required.
- Collect feedback from clients and put it on Alliance Norse database application.
- Support practitioners in the use of Alliance Norse database drive to enable them to use our electronic systems for all record keeping.
Our successful candidate:
- Good core understanding of potential major adaptations at residents' properties to ensure daily activities and residents' needs are being met.
- Clear understanding of what DFGs are and how these are being provided to residents with long-term physical needs.
- Ability to work collaboratively with colleagues, be a team player with a can-do attitude and a positive outlook.
- Excellent communication skills at all levels.
- Able to manage own time well and prioritise to meet deadlines.
- Attention to detail and accuracy essential.
- Excellent IT skills. Knowledge of Google Workspace would be an advantage and experience using a database is essential.
An enhanced DBS check will be required for our successful candidate, payment will be met by the employer.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
Occupational Therapist in Derby employer: Norse Group
Alliance Norse is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where collaboration and communication thrive. As an Occupational Therapist Case Worker, you will benefit from a structured environment that encourages continuous learning and development, alongside competitive salary packages and comprehensive support for your career progression. Located in a community-focused setting, we are dedicated to making a meaningful impact on the lives of our clients while fostering a diverse and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Occupational Therapist in Derby
✨Tip Number 1
Get to know the company! Research Alliance Norse and their DFG services. Understanding their mission and values will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to occupational therapy and case management. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows good manners and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Occupational Therapist in Derby
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Occupational Therapist Case Worker role. Highlight your relevant experience and skills that match the job description, especially your understanding of DFG services and communication skills.
Showcase Your Team Spirit:We love a good team player! In your application, mention any experiences where you've collaborated with colleagues or worked in a team setting. This will show us that you have the can-do attitude we're looking for.
Be Detail-Oriented:Attention to detail is key in this role. When filling out your application, double-check for any typos or errors. A polished application reflects your ability to manage tasks accurately, which is crucial for the position.
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we receive all your details correctly and can get back to you as soon as possible!
How to prepare for a job interview at Norse Group
✨Know Your DFGs
Make sure you have a solid understanding of Disabled Facilities Grants (DFGs) and how they work. Brush up on the specifics of the services offered by Alliance Norse, as this will show your genuine interest in the role and help you answer questions confidently.
✨Practice Your Communication Skills
As an Occupational Therapist Case Worker, you'll need to communicate effectively with clients and practitioners. Practise articulating your thoughts clearly and concisely. Consider role-playing common scenarios you might encounter during calls to get comfortable with the process.
✨Showcase Your Team Spirit
Alliance Norse values collaboration, so be prepared to discuss examples of how you've worked well in a team. Think of specific instances where your positive attitude and can-do approach made a difference in a group setting.
✨Demonstrate Attention to Detail
Attention to detail is crucial in this role. During the interview, highlight experiences where your meticulous nature helped avoid mistakes or improved outcomes. You could even mention how you manage your time and prioritise tasks to ensure accuracy in your work.
