At a Glance
- Tasks: Support clients in accessing vital services and coordinate with practitioners for appointments.
- Company: Alliance Norse, a dynamic partnership focused on community support.
- Benefits: Competitive salary, full-time hours, and a supportive work environment.
- Other info: Join a diverse team committed to equality and professional growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication skills, teamwork, and IT proficiency required.
The predicted salary is between 30321 - 30321 £ per year.
Case Worker - (Disabled Facilities Grant)
Salary £30,321
40 Hours per week
Alliance Norse is a partnership between Norse Group and High Peak Borough Council and Staffordshire Moorlands District Council.
The Joint Venture (JV) company was formed in 2022 to provide a number of services to the two Councils.
Alliance Norse is currently recruiting for a Case Worker to join the team on a full time permanent basis, 40 hours per week Monday to Friday.
As the Case Worker, you will be responsible for acting as first port of call when clients contact us to access our services.
Case managers are trained to first provide a telephone triage call to understand the callers needs and explain how our DFG services work.
The role:
Take calls from clients seeking to access Alliance Norse DFG services Ask them for the relevant information and put it on Alliance Norse database application (ELMs) Match the client with the appropriate practitioner, including contacting the practitioner for their availability.
Liaise between the practitioner and the client to arrange the initial appointment.
Send confirmation emails to clients and practitioners regarding first appointments.
Refer any at risk cases to the appropriate clinical manager or safeguarding member of staff.
Become familiar with Alliance Norses DFG services, procedures and processes in order to support Reception staff when necessary.
Deal with enquiries from clients regarding the administration side of their therapy and answer any queries they have.
Support the finance team with regard to client fees when necessary.
Provide liaison with GPs, solicitors, employers, occupational health and medical insurance companies regarding referrals when applicable.
Liaise with other professionals and referrers as well as parents and families when required.
Collect feedback from clients and put it on Alliance Norse database application.
Support practitioners in the use of Alliance Norse database drive to enable them to use our electronic systems for all record keeping.
Our successful candidate:
Good core understanding of potential major adaptations at residents properties to ensure daily activities and residents needs are being met Clear understanding of what DFGs are and how these are being provided to resident with long term physical needs Ability to work collaboratively with colleagues, be a team player with a can-do attitude and a positive outlook Excellent communication skills at all levels Able to manage own time well and prioritise to meet deadlines Attention to detail and accuracy essential Excellent IT skills.
Knowledge of Google Workspace would be an advantage and experience using a database is essential An enhanced DBS check will be required for our successful candidate, payment will be met by the employer.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications.
If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
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Caseworker in Derby employer: Norse Group
At Norse Care, we pride ourselves on being Norfolk's largest care provider, offering a supportive and inclusive work environment where you can truly make a difference in the lives of our residents. With access to fully funded accredited courses, excellent career progression opportunities, and a comprehensive benefits package including enhancements for weekend work and wellness support, we ensure that our employees feel valued and empowered to excel in their roles. Join us at Mayflower Court in Norwich, where compassionate care is at the heart of everything we do, and experience the satisfaction of giving back to your community while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Caseworker in Derby
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Norse Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Norse Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Norse Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Norse Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Caseworker in Derby
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Norse Group:Before hitting send, make sure to tailor your application specifically to Norse Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Norse Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
