At a Glance
- Tasks: Provide top-notch customer service and manage enquiries during night shifts.
- Company: Join Norse Group LTD, a leading organisation with a focus on customer care.
- Benefits: Enjoy a pension scheme, annual leave, and career progression opportunities.
- Other info: Be part of a supportive team with growth potential in a national company.
- Why this job: Make a difference in customer experiences while working flexible night hours.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Norse Group LTD is seeking a Customer Contact Advisor to provide customer service support at our Head Office in Norwich. This role involves working night shifts of 12 hours and requires excellent communication and customer service skills. You will manage enquiries, document information, and conduct administrative duties.
All employees benefit from a pension scheme and annual leave, along with opportunities for career progression within our national organization.
Night Customer Contact Advisor (7pm-7am, 21h/wk) in Norwich employer: Norse Group LTD
Norse Group LTD is an excellent employer, offering a supportive work culture that values communication and teamwork. Employees enjoy a comprehensive benefits package, including a pension scheme and annual leave, alongside ample opportunities for career progression within our national organisation, making it a rewarding place to grow your career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Night Customer Contact Advisor (7pm-7am, 21h/wk) in Norwich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Norse Group LTD and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Norse Group LTD and let us see your personality shine through!
We think you need these skills to ace Night Customer Contact Advisor (7pm-7am, 21h/wk) in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Norse Group LTD.
Get Familiar with Our Brand:Before applying, take some time to learn about Norse Group LTD and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Norse Group LTD
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Norse Group LTD.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Norse Group LTD will surely appreciate.
