At a Glance
- Tasks: Answer calls and emails, resolve enquiries, and document information efficiently.
- Company: Join a dynamic Customer Contact Centre providing 24/7 support nationwide.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Flexible role with potential for extra hours during peak times.
- Why this job: Be part of a supportive team making a real difference in customer service.
- Qualifications: Strong communication skills and proficiency in Microsoft Office required.
The predicted salary is between 30000 - 40000 £ per year.
The Customer Contact Centre operates 24 hours a day, 365 days a year. We provide 24/7 support to all our clients Nationwide, from both residential and commercial properties.
The main responsibilities are:
- Answer, process & resolve all telephone calls and email enquiries in an efficient, professional, clear and concise manner
- Identify the eligibility of an emergency and escalate as a call out as and when required
- Enter details of all enquiries onto our bespoke database & update records accordingly
- Document all information according to standard operating procedures and follow instructions
- Manage lone worker functions ensuring any missed calls are escalated to the on-call manager
- Conduct general administrative duties
A feature of this role is the flexibility to be available to support the business 24/7 for infrequent situations such as severe weather conditions or unplanned surge of incoming calls as well as covering bank holidays, Christmas, annual leave, sickness & weekends.
Skills and Experience required are:
- Knowledge of Microsoft Office & are computer literate
- Understanding of operational workplace methods and practices relevant to Norse
- Excellent interpersonal and communication skills with a professional and polite manner
- Excellent customer service skills, confident and assertive whilst maintaining confidentiality, tact and discretion
- Organised with a methodical and pragmatic approach to work, flexible and adaptable with excellent problem-solving skills
- Ability to work under pressure, prioritising workload with a high level of accuracy and attention to detail
- Decisive with the ability to take proactive action and act on own initiative
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.
Customer Contact Advisor (Sundays) in Norwich employer: Norse Group LTD
As a Customer Contact Advisor at our 24/7 Customer Contact Centre, you will join a dynamic team dedicated to providing exceptional support to clients across the nation. We pride ourselves on fostering a collaborative work culture that values diversity and encourages personal growth, offering flexible working hours and opportunities for career advancement. Located in a vibrant area, our company not only prioritises employee well-being but also provides a supportive environment where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Advisor (Sundays) in Norwich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Norse Group LTD and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Norse Group LTD and let us see your personality shine through!
We think you need these skills to ace Customer Contact Advisor (Sundays) in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Norse Group LTD.
Get Familiar with Our Brand:Before applying, take some time to learn about Norse Group LTD and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Norse Group LTD
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Norse Group LTD.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Norse Group LTD will surely appreciate.
