At a Glance
- Tasks: Lead client contracts, manage teams, and ensure service delivery excellence.
- Company: Join Norse TFM, a supportive and diverse workplace.
- Benefits: Competitive salary, 25 days leave, pension scheme, and recognition for hard work.
- Other info: Opportunity for career growth and involvement in special projects.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in project or contract management, strong team leadership, and relationship-building skills.
The predicted salary is between 49427 - 53214 € per year.
40 Hours per week — Monday-Friday 08:00-16:30
From £49,427.79 to £53,214.59 DOE
Join Norse TFM and take charge of key client contracts. This is a chance to truly own performance, lead a great team, and make a tangible impact on our service delivery. We're searching for someone who takes pride in managing complex operations and building strong client partnerships. If you're a hands‑on leader who can balance financial goals with outstanding service, and you're keen to drive improvements, then this role is for you.
What You’ll Do:
- Leading your team: Providing clear direction and communication to your facilities management team, including middle and first‑line managers and their direct reports.
- Building client trust: Managing client relationships effectively through clear communication, regular meetings, and proactively setting expectations.
- Meeting contract targets: Ensuring all contractual agreements and key performance indicators (KPIs) are met, including completing statutory and non‑statutory Planned Preventative Maintenance (PPM) schedules on time.
- Managing workflows: Making sure our CAFM (Computer‑Aided Facilities Management) system is used correctly. You’ll keep Work In Progress for both reactive and planned tasks moving smoothly, ensuring contractual response times and uploading all necessary evidence to the system.
- Controlling finances: Ensuring Profit & Loss (P&L) performance meets or goes beyond budget. You’ll prepare and submit forecasts and budgets punctually, follow internal financial processes, meet accounting deadlines, and pinpoint any budget differences.
- Setting standards: Establishing efficient workflows, practices, and standards to guarantee both budget compliance and contract delivery.
- Upholding quality: Managing all quality aspects of our operations, ensuring compliance with relevant ISO accreditations and our internal quality management system. This means keeping all important quality documents (like SLAs) current.
- Handling special projects: Coordinating various additional projects as they arise.
- Finding better ways: Actively seeking out and putting into practice improvements to our services.
Who We’re Looking For:
- Prior experience in a Project Manager or Contracts Manager role, ideally within a facilities management (FM) setting.
- Experience in managing diverse teams and contractors.
- Familiarity with managing compliance using information systems (such as CAFM).
- Experience of working in both the private and public sectors.
- The ability to organise and manage your own workload and your team’s tasks in a busy, deadline‑driven environment.
- A strong talent for building good relationships with a wide range of colleagues and external partners.
- A full UK Driving Licence is essential due to travel requirements.
What We Offer:
- A competitive salary of up to £53,214.59, dependent on experience (DOE).
- 25 days of annual leave, plus all recognised bank holidays.
- A 4+4 sickness scheme.
- Access to a Statutory Nest pension scheme.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
Contract Manager in Norwich employer: Norse Group LTD
At Norse TFM, we pride ourselves on fostering a collaborative and inclusive work culture where every team member's contributions are valued. As a Contract Manager, you'll enjoy competitive pay, generous annual leave, and a supportive environment that encourages professional growth and development. Join us in making a meaningful impact while working with a dedicated team in a role that balances operational excellence with client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the lookout for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they manage contracts. This will help you tailor your answers and show that you're genuinely interested in making an impact at Norse TFM.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully led teams and managed client relationships. Highlight your ability to balance financial goals with outstanding service – that's what they're looking for!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and taking charge of those key client contracts.
We think you need these skills to ace Contract Manager in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Contract Manager role. Highlight your experience in managing client relationships and leading teams, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Achievements:Don’t just list your responsibilities; share specific achievements that demonstrate your ability to meet contract targets and manage finances effectively. Use numbers and examples to illustrate your success – it really helps us see your impact!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us quickly understand your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Norse Group LTD
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key aspects of contract management, especially in a facilities management context. Familiarise yourself with common KPIs and how they relate to client satisfaction. This will help you demonstrate your expertise and show that you're ready to take charge.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing diverse groups. Think of specific examples where you've successfully guided your team through challenges or improved performance. Highlighting your hands-on leadership style will resonate well with the interviewers.
✨Build Rapport with the Interviewers
Since building client trust is crucial for this role, practice establishing rapport during your interview. Engage with the interviewers by asking insightful questions about their current contracts and challenges. This shows your interest in their operations and your ability to foster strong relationships.
✨Prepare for Financial Discussions
As a Contract Manager, you'll need to manage finances effectively. Brush up on your knowledge of Profit & Loss statements and budgeting processes. Be ready to discuss how you've previously met financial targets and handled budget discrepancies, as this will demonstrate your capability in controlling finances.
