Casual Customer Contact Advisor required in Norwich
Norwich, Norfolk – NR6 6EQ
£12.83 per hour
Casual Contract
The Customer Contact Centre operates 24 hrs a day, 365 days a year. We provide 24/7 support to all our clients Nationwide, from both residential and commercial properties. We are looking for a reliable and enthusiastic Casual Customer Contact Advisor to provide additional support to the team during busy periods and to cover staff absences.
This position is being offered on a casual basis, with hours offered according to business needs. Flexibility to work weekends and Bank Holidays is particularly important, as this is when additional support is most likely to be required.
Role Responsibilities
- Be available to work on a casual, ad hoc basis to support busy periods and cover staff shortages, particularly at weekends and on Bank Holidays.
- Accurately enter customer enquiry details onto our bespoke database and update records as required.
- Record and maintain information in accordance with standard operating procedures.
- Follow instructions and ensure all work is completed accurately and within the required timescales.
- Carry out general administrative duties to support the day-to-day operation of the Customer Contact Centre.
- Maintain a professional and helpful approach when dealing with colleagues and customers, where required.
Our Successful Candidate
- Basic IT skills, including familiarity with Microsoft Office and confidence using a computer.
- Good written communication skills and the ability to enter information accurately.
- A methodical and organised approach to work, with good attention to detail.
- A reliable and flexible attitude, with a willingness to learn new systems and procedures.
- The ability to follow instructions and work both independently and as part of a team.
- A polite, professional, and helpful manner.
- The ability to manage workload effectively and maintain accuracy when working under pressure.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment, and eliminate unlawful and or unfair discrimination.
We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the date you apply, please assume that your application has not been successful and will not be progressed to the next stage.
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Casual Customer Contact Advisor - Norwich employer: Norse Group LTD
Norse Group LTD is an exceptional employer that prioritises the well-being and development of its Care Support Workers. Located in the welcoming community of Chedgrave, employees benefit from a supportive team environment, competitive pay with weekend enhancements, and access to comprehensive health resources. With a strong commitment to employee growth through funded training, Norse Group fosters a culture of empowerment and dignity, making it a truly rewarding place to work.
