Area Manager in Norwich

Area Manager (Highways)

Norfolk

£55,713.22 - £56,726.19 Dependent on experience

40 hours per week, Monday to Friday

Norse Highways are successful division of the wider Norse Group. We work in partnership with Norfolk County Council to deliver highways maintenance services across the county. We are currently seeking an Area Manager to join the management team with Norse Highways.

You will lead and manage the delivery of routine highway maintenance including providing a winter gritting service within a specified area of Norfolk.

The role is accountable for the financial and performance of the operational area and responsible for ensuring full compliance with contractual obligations, statutory requirements, health, safety and environmental legislation, and corporate governance standards. The role will lead strategic and cultural changes within their team.

Key Responsibilities:

• Provide overall Highways operational leadership for all designated Highways area.
• Lead, manage, and develop Highway Managers, ensuring all employees operate in accordance with Norse policies, procedures, and company values.
• Build and maintain strong client relationships, ensuring a clear understanding of priorities, objectives, and service requirements.
• Achievement of agreed Key Performance Indicators (KPIs), providing accurate performance information and management reporting on operational performance, achievements, and areas of focus.
• Support the preparation, implementation, and review of the annual Norse Highways Business Plan, contributing to the achievement of strategic and operational objectives.
• Maintain a thorough understanding of relevant statutory, regulatory, and legislative requirements, ensuring compliance across team.
• Encourage innovation, continuous improvement, operational efficiency, and business growth, ensuring the consistent delivery of high-quality highway services.
• Support organisational change and cultural development initiatives.
• Develop and maintain effective supply chain partnerships to ensure resilient, cost-effective, and high-quality service provision for clients.
• Lead and deliver business-specific improvement programmes and projects, driving performance, efficiency, and service excellence.
• Take overall responsibility for health, safety, and wellbeing across your Highways area, promoting a positive safety culture and ensuring appropriate arrangements are in place to protect employees, contractors, clients, and members of the public.

Candidate Requirements:

• Demonstrable experience operating within a commercial environment, with a minimum of five years in a senior management or leadership role.
• Proven track record of successfully delivering operational, contractual, and business objectives, consistently achieving high standards of performance and service delivery.
• Significant experience in developing, managing, and maintaining strategic relationships with clients, stakeholders, suppliers, and delivery partners to ensure positive outcomes and long-term partnerships.
• Extensive experience within the highways and infrastructure sector, with a minimum of ten years' experience managing operational services, projects, or contracts in a highways-related environment.
• Strong leadership and people management skills.
• Excellent communication, with the ability to build and maintain effective relationships.
• Proven ability to manage large-scale operational services, ensuring contractual compliance and performance against Key Performance Indicators (KPIs).
• Strong commercial and financial awareness, including budget management, cost control, and identifying opportunities for service growth and efficiencies.
• Ability to analyse complex operational issues, identify solutions, and make sound decisions in a fast-paced environment.
• Excellent organisational and project management skills, with the ability to manage multiple priorities simultaneously.
• Strong negotiation and influencing skills, with the confidence to operate at both strategic and operational levels.
• Commitment to continuous improvement, innovation, and service excellence.

Our Offer:

• 25 days plus 8 days bank holiday
• Progression opportunities in a national company
• Company pension & sickness scheme
• Opportunity to attain further professional qualifications
• Additional local benefits and a discounts

We are committed to employment practices and behaviourswhich encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.

We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage.

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