At a Glance
- Tasks: Lead a team, manage client contracts, and drive service improvements.
- Company: Join Norse TFM, a leader in facilities management.
- Benefits: Competitive salary, 25 days leave, pension scheme, and a supportive work environment.
- Other info: Diverse workplace committed to equality and professional growth.
- Why this job: Make a real impact while developing your leadership skills in a dynamic setting.
- Qualifications: Experience in project or contract management, strong team leadership, and relationship-building skills.
The predicted salary is between 49427 - 53214 € per year.
40 Hours per week - Monday-Friday 08:00-16:30
From £49,427.79 to £53,214.59 DOE
Join Norse TFM and take charge of key client contracts. This is a chance to truly own performance, lead a great team, and make a tangible impact on our service delivery. We're searching for someone who takes pride in managing complex operations and building strong client partnerships. If you're a hands‑on leader who can balance financial goals with outstanding service, and you're keen to drive improvements, then this role is for you.
What You’ll Do:
- Leading your team: Providing clear direction and communication to your facilities management team, including middle and first-line managers and their direct reports.
- Building client trust: Managing client relationships effectively through clear communication, regular meetings, and proactively setting expectations.
- Meeting contract targets: Ensuring all contractual agreements and key performance indicators (KPIs) are met, including completing statutory and non-statutory Planned Preventative Maintenance (PPM) schedules on time.
- Managing workflows: Making sure our CAFM (Computer‑Aided Facilities Management) system is used correctly. You'll keep Work In Progress for both reactive and planned tasks moving smoothly, ensuring contractual response times and uploading all necessary evidence to the system.
- Controlling finances: Ensuring Profit & Loss (P&L) performance meets or goes beyond budget. You'll prepare and submit forecasts and budgets punctually, follow internal financial processes, meet accounting deadlines, and pinpoint any budget differences.
- Setting standards: Establishing efficient workflows, practices, and standards to guarantee both budget compliance and contract delivery.
- Upholding quality: Managing all quality aspects of our operations, ensuring compliance with relevant ISO accreditations and our internal quality management system. This means keeping all important quality documents (like SLAs) current.
- Handling special projects: Coordinating various additional projects as they arise.
- Finding better ways: Actively seeking out and putting into practice improvements to our services.
Who We’re Looking For:
- Prior experience in a Project Manager or Contracts Manager role, ideally within a facilities management (FM) setting.
- Experience in managing diverse teams and contractors.
- Familiarity with managing compliance using information systems (such as CAFM).
- Experience of working in both the private and public sectors.
- The ability to organise and manage your own workload and your team's tasks in a busy, deadline-driven environment.
- A strong talent for building good relationships with a wide range of colleagues and external partners.
- A full UK Driving Licence is essential due to travel requirements.
What We Offer:
- A competitive salary of up to £53,214.59, dependent on experience (DOE).
- 25 days of annual leave, plus all recognised bank holidays.
- A 4+4 sickness scheme.
- Access to a Statutory Nest pension scheme.
We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination.
Contract Manager in Norwich employer: Norse Commercial Services Limited
At Norse TFM, we pride ourselves on fostering a dynamic work environment where our Contract Managers can thrive. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside a competitive salary and generous benefits package, including 25 days of annual leave and a supportive pension scheme. Join us in a culture that values collaboration, innovation, and the pursuit of excellence in service delivery, all while making a meaningful impact in the facilities management sector.
Contact Detail:
Norse Commercial Services Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Contract Manager in Norwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Contract Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their values and how they manage contracts. This will help you tailor your answers and show that you're genuinely interested in making an impact at Norse TFM.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and built client relationships. Highlight your hands-on approach and how you've driven improvements in past roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and taking charge of key client contracts.
We think you need these skills to ace Contract Manager in Norwich
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Contract Manager role. Highlight your previous experience in facilities management and any relevant projects you've led. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've built client relationships or managed teams effectively. We love a good story that showcases your leadership skills!
Showcase Your Achievements:When detailing your work history, focus on your achievements rather than just duties. Did you exceed contract targets or improve service delivery? We want to know how you've made a tangible impact in your previous roles!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, we’re excited to see what you can bring to Norse TFM!
How to prepare for a job interview at Norse Commercial Services Limited
✨Know Your Contracts Inside Out
Before the interview, make sure you thoroughly understand the key aspects of contract management, especially in a facilities management context. Familiarise yourself with common KPIs and how they relate to client satisfaction and service delivery.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading teams and managing diverse groups. Think of specific examples where you've successfully directed a team or improved performance, as this will demonstrate your hands-on leadership style.
✨Demonstrate Financial Acumen
Since controlling finances is crucial for this role, come ready to talk about your experience with Profit & Loss management. Highlight any instances where you've met or exceeded budget targets, and be ready to discuss how you approach financial forecasting.
✨Build Rapport with Interviewers
Remember, building strong relationships is key in this role. Use the interview to connect with your interviewers by asking insightful questions about their team dynamics and client relationships. This shows you're not just interested in the job, but also in fostering a collaborative environment.
