At a Glance
- Tasks: Support customer service and sales teams while managing client communications and data.
- Company: Join Normec, a fast-growing lab focused on food safety and quality.
- Benefits: Enjoy flexible hours, competitive pay, pension, and generous holiday allowance.
- Other info: Be part of a dynamic team in an informal and entrepreneurial culture.
- Why this job: Make a real impact in science while building strong relationships with clients.
- Qualifications: Strong communication skills and experience in customer-facing roles are essential.
The predicted salary is between 36000 - 44000 £ per year.
Are you interested in Science and keen to pursue a career where you can make a meaningful impact?
With a background in warehouse/production environment, you will work along side our technicians to support with the preparation and logging of samples and general housekeeping.
Step Into the Role
Role Accountabilities and Main Duties
- Customer Services
- Support the Customer Services Team and the Sales & BD Teams with the on boarding of new clients and continued delivery of the customer service experience.
- Action, manage and appropriately respond to incoming client communications - e-mail and phone
- Input and manage customer information into LIMS
- Working closely with sample reception teams to ensure timely scheduling of work in line with client requirements
- Provide first point contact resolution to client queries where possible, or appropriately manage internal resources to resolve problems
- Manage subcontract laboratory services when needed
- Liaise appropriately with the analytical teams to successfully deliver customer projects
- Generation of outgoing customer receipts and reports
- Assign costs and generate invoice information
- Accurate reporting of client information within the team as required
- Work with all teams including Commercial, Operations, Quality as part of a continual improvement process
- Delivery of the highest level of customer service and building strong relationships (internally and externally), ensuring that our customers do not want to look elsewhere for their service.
- Develop and maintain a strong, confident and professional relationship with customers to ensure that they are receiving an exemplary service.
- Dealing with customer queries and complaints through company procedures to ensure maximised communication with the customer, until a satisfactory outcome is achieved.
- To work independently to deliver defined targets against a portfolio of clients.
- Accounts
- Manage all invoice queries with the customer and accounts team.
- Ensure all completed jobs are invoiced.
- Monitor credit note trends to see where processes can be reviewed to reduce these.
- Collate and share data where required to the wider team for review
- Manage the i2 inboxes
These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.
- Our Offer
- Hemel (free onsite parking)
- 22.5 hours (3 days per week
- Company benefits include
- Pension
- Enhanced parental leave
- 22 days holiday plus bank holidays (pro-rata'd for part time)
Your profile
- Positive attitude towards change.
- Impeccable written and verbal communication ability.
- Strong prioritisation and organisational skills.
- Excellent telephone manner and customer services skills.
- Experience in a customer facing role.
- Adaptable and flexible in their approach to work.
- Good IT skills (Microsoft based products; Office 365, Excel and Word).
- Accurate data entry skills and highly numerate.
- Adaptability to use various in-house systems and processes.
- Your New Workplace
Normec i2 FAST is a scientifically founded and led laboratory.
Launched in 2019, Normec i2 FAST provides pesticides, microbiology, contaminants, and nutritional testing for the food and allied industries.
The Normec i2 FAST food testing laboratory is conceived by experienced chemists and microbiologists.
The laboratory realises ultra-efficient process flow and utilises newest technologies to satisfy demanding food industry requirements and comply with changing food legislation.
A similarly smart custom-programmed Data Management System delivers streamlined samples processing and data management.
About Normec
I2 Fast is part of Normec, a leading organization in the Testing, Inspection, Certification, and Compliance (TICC) industry.
Our expertise covers essential areas such as water, air, and soil quality, fire safety, and food safety, ensuring the highest standards of quality and safety across various sectors.
Founded in 2016, Normec is an ambitious, independent, and fast-growing organization with approximately 6,500 colleagues.
We offer our colleagues the opportunity to actively contribute to our mission while simultaneously developing their own careers within a dynamic and rapidly growing organization.
Together, we work on impactful solutions for our clients and on a sustainable future.
The culture within Normec is informal, open, energetic, and entrepreneurial, and is anchored in our GROWTH principles.
Through our The Normec Fit program, which brings these principles to life, we ensure that not only our company grows, but also everyone who is part of it.
- Job type Permanent Posted 2026-08-19T00:00:00 5 days ago
- Join Us Who we are
At Normec, we share one ambition: making the world safer, healthier and more sustainable.
Our culture is shaped by trust, respect, and a commitment to doing meaningful work together. We believe growth isn't defined by size. It's defined by people.
You grow through the impact you make, whether it's improving product quality, ensuring building safety, strengthening systems, delivering reliable lab results or earning a client's trust.
Founded in 2016, Normec has grown into a leading European partner in testing, inspection, certification and compliance.
Through dozens of acquisitions and collaborations, we combine local expertise with international scale.
Entrepreneurship is in our DNA. From lab analyses to inspections on major infrastructure projects, our diversity shapes both our work and our culture.
Window of Opportunities
Today, we have over 5,000 motivated employees working to improve our clients' organisations every day.
We are the proud employer of professionals with years of experience in and knowledge of the industry in which they operate.
Knowledgeable.
Enterprising.
Ambitious.
Diligent.
Traits that are recognizable among the more than 5,000 Normec employees.
We have a love of science and legislation but also always recognize a window of opportunities.
Opportunities for our clients and our employees
Customer Service Administrator in Hemel Hempstead employer: Normec Group
As an HR Manager in our dynamic hybrid role, you will join a forward-thinking company that prioritises employee development and fosters a collaborative work culture. With a strong focus on sustainability and innovation, we offer competitive benefits, flexible working arrangements, and opportunities for professional growth within the vibrant Watford, Hemel Hempstead, and Northampton area. Our commitment to continuous improvement and employee engagement makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Hemel Hempstead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Normec Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Normec Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Hemel Hempstead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Normec Group:Your cover letter is your chance to shine! Tell us why you want to work at Normec Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Normec Group!
How to prepare for a job interview at Normec Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
