At a Glance
- Tasks: Support customer service and sales teams while managing client communications and data.
- Company: Join Normec i2 FAST, a dynamic lab focused on food safety and quality.
- Benefits: Enjoy flexible hours, competitive pay, and generous holiday leave.
- Other info: Be part of a fast-growing team with opportunities for personal and professional growth.
- Why this job: Make a real impact in science while building strong relationships with clients.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 36000 - 44000 £ per year.
Are you interested in Science and keen to pursue a career where you can make a meaningful impact?
With a background in warehouse/production environment, you will work along side our technicians to support with the preparation and logging of samples and general housekeeping.
Step Into the Role
Role Accountabilities and Main Duties
- Customer Services
- Support the Customer Services Team and the Sales & BD Teams with the on boarding of new clients and continued delivery of the customer service experience.
- Action, manage and appropriately respond to incoming client communications – e-mail and phone
- Input and manage customer information into LIMS
- Working closely with sample reception teams to ensure timely scheduling of work in line with client requirements
- Provide first point contact resolution to client queries where possible, or appropriately manage internal resources to resolve problems
- Manage subcontract laboratory services when needed
- Liaise appropriately with the analytical teams to successfully deliver customer projects
- Generation of outgoing customer receipts and reports
- Assign costs and generate invoice information
- Accurate reporting of client information within the team as required
- Work with all teams including Commercial, Operations, Quality as part of a continual improvement process
- Delivery of the highest level of customer service and building strong relationships (internally and externally), ensuring that our customers do not want to look elsewhere for their service.
- Develop and maintain a strong, confident and professional relationship with customers to ensure that they are receiving an exemplary service.
- Dealing with customer queries and complaints through company procedures to ensure maximised communication with the customer, until a satisfactory outcome is achieved.
- To work independently to deliver defined targets against a portfolio of clients.
- Accounts
- Manage all invoice queries with the customer and accounts team.
- Ensure all completed jobs are invoiced.
- Monitor credit note trends to see where processes can be reviewed to reduce these.
- Collate and share data where required to the wider team for review
- Manage the i2 inboxes
These duties are by no means exhaustive and should not be interpreted as a complete definition of the role.
- Our Offer
- Hemel (free onsite parking)
- 22.5 hours (3 days per week
Company benefits include...
- Pension
- Enhanced parental leave
- 22 days holiday plus bank holidays (pro-rata’d for part time)
Your profile
- Positive attitude towards change.
- Impeccable written and verbal communication ability.
- Strong prioritisation and organisational skills.
- Excellent telephone manner and customer services skills.
- Experience in a customer facing role.
- Adaptable and flexible in their approach to work.
- Good IT skills (Microsoft based products; Office 365, Excel and Word).
- Accurate data entry skills and highly numerate.
- Adaptability to use various in-house systems and processes.
- Your New Workplace
Normec i2 FAST is a scientifically founded and led laboratory.
Launched in 2019, Normec i2 FAST provides pesticides, microbiology, contaminants, and nutritional testing for the food and allied industries.
The Normec i2 FAST food testing laboratory is conceived by experienced chemists and microbiologists.
The laboratory realises ultra-efficient process flow and utilises newest technologies to satisfy demanding food industry requirements and comply with changing food legislation.
A similarly smart custom-programmed Data Management System delivers streamlined samples processing and data management.
About Normec
I2 Fast is part of Normec, a leading organization in the Testing, Inspection, Certification, and Compliance (TICC) industry.
Our expertise covers essential areas such as water, air, and soil quality, fire safety, and food safety, ensuring the highest standards of quality and safety across various sectors.
Founded in 2016, Normec is an ambitious, independent, and fast-growing organization with approximately 6,500 colleagues.
We offer our colleagues the opportunity to actively contribute to our mission while simultaneously developing their own careers within a dynamic and rapidly growing organization.
Together, we work on impactful solutions for our clients and on a sustainable future.
The culture within Normec is informal, open, energetic, and entrepreneurial, and is anchored in our GROWTH principles.
Through our The Normec Fit program, which brings these principles to life, we ensure that not only our company grows, but also everyone who is part of it.
- Job type Permanent Posted
- Join Us
Who we are
At Normec, we share one ambition: making the world safer, healthier and more sustainable.
Our culture is shaped by trust, respect, and a commitment to doing meaningful work together. We believe growth isn't defined by size. It's defined by people.
You grow through the impact you make, whether it's improving product quality, ensuring building safety, strengthening systems, delivering reliable lab results or earning a client’s trust.
Founded in 2016, Normec has grown into a leading European partner in testing, inspection, certification and compliance.
Through dozens of acquisitions and collaborations, we combine local expertise with international scale.
Entrepreneurship is in our DNA. From lab analyses to inspections on major infrastructure projects, our diversity shapes both our work and our culture.
Window of Opportunities
Today, we have over 5,000 motivated employees working to improve our clients' organisations every day.
We are the proud employer of professionals with years of experience in and knowledge of the industry in which they operate.
Knowledgeable.
Enterprising.
Ambitious.
Diligent.
Traits that are recognizable among the more than 5,000 Normec employees.
We have a love of science and legislation but also always recognize a window of opportunities.
- Opportunities for our clients and our employees
- #J-18808-Ljbffr
Customer Service Administrator employer: Normec Group
As an HR Manager in our dynamic hybrid role, you will join a forward-thinking company that prioritises employee development and fosters a collaborative work culture. With a strong focus on sustainability and innovation, we offer competitive benefits, flexible working arrangements, and opportunities for professional growth within the vibrant Watford, Hemel Hempstead, and Northampton area. Our commitment to continuous improvement and employee engagement makes us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Normec Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Normec Group and let us see your personality shine through!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Normec Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Normec Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Normec Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Normec Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Normec Group will surely appreciate.
