At a Glance
- Tasks: Provide top-notch customer service and assist with stock management in the Heavyside area.
- Company: Join a dynamic team focused on customer satisfaction and teamwork.
- Benefits: Enjoy competitive salary, health insurance, employee discounts, and training opportunities.
- Other info: Full-time, permanent role with great career development potential.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Strong customer service skills and ability to work well in a team.
The predicted salary is between 31500 - 38500 £ per year.
To provide excellent customer service by proactively seeking out customers in the Heavyside area, being helpful and courteous always, and ensuring that customer collections are actioned efficiently and promptly.
Assisting in all areas of function to ensure stock levels are maintained.
Key responsibilities
- Working closely with other members of the team to achieve the daily tasks in an efficient way and maintain high standards of housekeeping in the trade counter area.
- Building and maintaining strong relationships with customers to encourage repeat business.
- Dealing with customer complaints and escalating to management when necessary.
- Ensuring that all goods have been invoiced or paid for prior to delivery or collection, raising customer returns and credit notes when necessary.
- Working with the Stock and Purchasing team to assist with stock taking, stock replenishment and stock queries.
- Working with management and the Transport Team to ensure that orders are picked and palletised/packaged ready in time for scheduled deliveries.
- Being familiar with the range of products across the site and referring customers to other members of staff for specialist attention when appropriate.
- Remail commercially aware and complete product and job training.
- Being security conscious regarding the company’s assets, reporting any suspicious behaviour/irregularities or breaches to management.
- Maintaining a high level of accuracy and attention to detail always.
- Complete any other reasonable duties as directed by the Customer Service Manager to aid business/department success.
- Adhere to Group Policies and Procedures.
- Adhere to the Group Health and Safety Policy.
- Adheres to and delivers the Group Values in all aspects of the role.
Essential skills and Knowledge
- Excellent sales and customer service experience.
- Excellent verbal, written communication and listening skills.
- Ability to work within a team and individually.
- Works in a professional manner.
- Basic computer skills. Organised with a high level of accuracy and attention to detail.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
This is a full time, permanent position with an ever-improving benefits package including holiday allowance, competitive salary , health insurance, employee discount, employee assistance programme, training and development opportunities and more.
#J-18808-Ljbffr
Heavyside Assistant employer: Norman Piette Limited
As a Group Health & Safety and Facilities Officer at Norman Piette in Guernsey, you will be part of a dynamic team that prioritises employee well-being and operational excellence. The company fosters a supportive work culture that encourages professional growth through continuous learning and development opportunities, while also offering a competitive benefits package. With a focus on safety and compliance, you will play a crucial role in shaping a positive workplace environment across the Group, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Heavyside Assistant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Norman Piette Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Norman Piette Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Heavyside Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Norman Piette Limited:Your cover letter is your chance to shine! Tell us why you want to work at Norman Piette Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Norman Piette Limited!
How to prepare for a job interview at Norman Piette Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
