Supporting the Supervisor to deliver excellent customer service, positively contribute to ensuring a clean, tidy and efficient department and maintaining Health and Safety standards are always adhered to.
Key Responsibilities
- Working within a small team to build and maintain strong customer relationships, driving sales and seeking new business opportunities with new and existing customers.
- Assisting with the day-to-day operations in the department both over the phone and in person.
- Greeting customers, offering assistance, recommending products, offers and referring to experts when required.
- Ensuring excellent customers service levels are always achieved, in person and over the phone, building long term relationships and reputation.
- Providing customers with product information by staying informed on the latest industry trends.
- Processing orders and working with other departments to schedule deliveries.
- Researching required information using available resources.
- With the use of a Forklift truck – re-stock the department and move stock to other areas of the business.
- Working with a strong team ethos to ensure an efficient, productive and organised department is maintained.
- Working collaboratively to complete the required daily duties.
- Handling and resolving basic complaints and escalating if necessary.
- Complete any other reasonable duties as directed by the Supervisor or Manager to aid business / department success.
- Assist the department with regular sequential stock counting.
- Adhere to Group Policies and Procedures.
- Adhere to the Group Health and Safety Policy.
- Adheres to and delivers the Group Values in all aspects of the role.
Essentials Skills and Knowledge
- Sales and customer service experience.
- Understands and adheres to client confidentiality.
- Holds a valid Forklift truck licence or is willing to complete training to obtain a valid licence.
- Ability to multi-task, prioritise and work well under pressure.
- Excellent verbal, written communication and listening skills.
- Ability to work within a team and collaboratively across departments.
- Good IT skills and ability to adapt to bespoke software.
- Organised with a high level of accuracy and attention to detail.
- Works in a professional manner in all aspects of the role.
- Basic commercial awareness.
- Previous experience in a similar role
- Knowledge of timber products.
General Information
Based in the main building of Norman Piette in Guernsey, this role will enable the postholder to learn and develop a wide range of skills and knowledge on the job and will be supported to progress within the Group if desired. The postholder requires an appropriate Right to Work document or equivalent.
Closing date: Wednesday 2nd September2026
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Assistant – Timber & Board employer: Norman Piette Limited
As a Group Health & Safety and Facilities Officer at Norman Piette in Guernsey, you will be part of a dynamic team that prioritises employee well-being and operational excellence. The company fosters a supportive work culture that encourages professional growth through continuous learning and development opportunities, while also offering a competitive benefits package. With a focus on safety and compliance, you will play a crucial role in shaping a positive workplace environment across the Group, making it an excellent employer for those seeking meaningful and rewarding employment.
