Supporting the Decorating & Building Centre Manager, Supervisor and team to promote and sell products. To
provide excellent customer service, building the reputation of the section.
Key Responsibilities
- Working within a small team to build and maintain profitable customer relationships, driving sales, and seeking new business opportunities with new and existing customers.
- Responding to customer questions and queries both over the phone and in person.
- Greeting customers, offering assistance, recommending products, highlighting offers and referring to experts when needed; ensuring excellent customers service levels are always provided and maintained.
- Working to the schedules and tasks assigned by the Manager or Supervisor.
- Handling and resolving basic queries, escalating if necessary.
- Providing customers with product information by staying informed on the latest industry trends, researching required information using available resources, when applicable.
- Accurately process orders using in-house systems.
- Liaise with other departments to schedule delivery and redelivery of orders.
- Assisting with maintaining stock levels.
- Assisting with maintaining product displays, shelf arrangements and a clean and accessible department for our customers.
- Complete the duties required for the day-to-day operations of the department to be fulfilled efficiently.
- Complete any other reasonable duties as directed by the Manager/Supervisor to aid business/dept success.
- Adhere to Group Policies and Procedures.
- Adhere to the Group Health and Safety Policy.
- Adheres to and delivers the Group Values in all aspects of the role.
Essential Skills and Knowledge
- Excellent verbal, written and listening skills.
- Ability to multi-task and prioritise.
- Organised, with a good attention to detail and accuracy.
- Displays and delivers a professional attitude and manner at all times.
- An understanding of what excellent customer service is and how to deliver it.
- Ability to work within a team and is pro-active in contributing to the team.
- Understands the requirements of confidentiality and adheres to it.
- Previous experience in a similar role and/or relevant experience within a retail or shop environment.
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Assistant – Building Centre Shop employer: Norman Piette Limited
As a Group Health & Safety and Facilities Officer at Norman Piette in Guernsey, you will be part of a dynamic team that prioritises employee well-being and operational excellence. The company fosters a supportive work culture that encourages professional growth through continuous learning and development opportunities, while also offering a competitive benefits package. With a focus on safety and compliance, you will play a crucial role in shaping a positive workplace environment across the Group, making it an excellent employer for those seeking meaningful and rewarding employment.
