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- Tasks: Support our engineering team with customer communication and administrative tasks.
- Company: Join a global business focused on innovative technical solutions and sustainability.
- Benefits: Enjoy training, hybrid working, team socials, and 25 days holiday plus bank holidays.
- Why this job: Gain hands-on experience in a dynamic environment while working towards a recognised qualification.
- Qualifications: Strong communication skills and a willingness to learn; interest in engineering is a plus.
- Other info: Structured apprenticeship program with opportunities for personal growth and development.
Are you looking to start an exciting career in customer service? We’re looking for a proactive and eager-to-learn Customer Service Apprentice to support our busy engineering team. This role offers a fantastic opportunity to get hands-on experience within a technical and customer-focused environment while working towards a recognised qualification.
You’ll play a key part in keeping communication flowing between our internal teams and customers, helping ensure our service operations run smoothly and efficiently.
Professional experience & background:- Strong communication and listening skills
- Comfortable handling customer phone calls professionally
- Interest in engineering or technical industries is a plus
- Assist with processing engineer paperwork and job documentation
- Support the engineering team with administrative tasks and scheduling
- Act as a communication link between the Service, Sales, and Technical teams
- Answer incoming customer calls and log service enquiries accurately
- Help ensure all customer records are kept up to date in our CRM system
- Learn and apply best practices in customer service and internal coordination
- Complete apprenticeship training requirements alongside your daily tasks
- Willing to Learn: Open to new challenges, feedback, and personal growth
- Positive Attitude: Cheerful, approachable, and focused on solutions
- Proactive: Always looking for ways to contribute and stay one step ahead
- Reliable: Dependable, punctual, and consistent in their work
- Team-Oriented: Values teamwork and supports colleagues across departments
- Detail-Focused: Takes pride in producing accurate, high-quality work
- Training & Development
- Team Socials
- Successful Global Team
- Hybrid Working Policy
- Employee Service Awards
Additional info:
- 37.5 hours / week
- Based in our Altrincham office
- Modern office environment
- A structured apprenticeship program with training and support
- A company with good development opportunities and unique products.
- Exposure to the world of technical services and manufacturing
- 25 days holiday + bank holidays
Reasons to join our global team:
- We are going through a period of growth with innovative products and solutions, which offers positive challenges and opportunities for your career along with the ability to take an already successful business with solid foundations to the next step of its evolution and development
- Join a successful global business which is undergoing significant change, including the introduction of digital AI solutions
- Exciting time to join the global team, to drive the business forward
- Conscious company who cares about the planet and has recently signed up to the Science Based Targets Initiative
- Passion colleagues driven by innovation, expertise, and loyalty.
Ready to Apply? Submit your application now and take the next step in your career.
Customer Service Apprentice - Altrincham employer: Norican Group
Contact Detail:
Norican Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Apprentice - Altrincham
✨Tip Number 1
Familiarise yourself with the engineering and technical industries. Understanding the basics of these fields will not only help you in conversations but also show your genuine interest during interviews.
✨Tip Number 2
Practice your communication skills by engaging in role-play scenarios. This can help you feel more comfortable handling customer calls and responding to enquiries, which is crucial for this role.
✨Tip Number 3
Network with current or former apprentices in similar roles. They can provide insights into the day-to-day responsibilities and share tips on how to excel in the position.
✨Tip Number 4
Demonstrate your proactive attitude by preparing questions about the company and its services. This shows your enthusiasm and willingness to learn, which aligns perfectly with the personal characteristics they are looking for.
We think you need these skills to ace Customer Service Apprentice - Altrincham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight how your experiences align with the role of a Customer Service Apprentice.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills, experiences, and education. Emphasise any customer service experience or technical knowledge that relates to the engineering field.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to join their team and how you can contribute positively to their customer service operations.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Norican Group
✨Show Your Eagerness to Learn
As a Customer Service Apprentice, demonstrating your willingness to learn is crucial. Be prepared to discuss how you embrace new challenges and seek feedback, as this aligns perfectly with the role's requirements.
✨Highlight Your Communication Skills
Strong communication is key in customer service. During the interview, share examples of how you've effectively communicated in past roles or situations, especially when handling customer inquiries or working within a team.
✨Express Your Interest in Engineering
While not mandatory, showing an interest in engineering or technical industries can set you apart. Research the company’s products and services beforehand, and be ready to discuss why you find this field exciting.
✨Demonstrate Team Spirit
This role requires collaboration across various teams. Share experiences where you've successfully worked in a team environment, highlighting your reliability and how you support colleagues to achieve common goals.
