IT Support Analyst

Want a 3D Career? Join Norgine.

At Norgine, our colleagues Dare themselves to be different and try new things, Drive to achieve their goals and beyond, and Develop themselves and their community.

We call it the 3D career at Norgine and it offers you a fully-rounded experience with no limits.

Bring everything about yourself that you\’re proud of, whether that\’s your passion for making a difference, focus on others\’ well-being, or intellectual curiosity to unleash in a fast-paced environment and supportive community.

In return, get a sense of belonging, a long-term career with ongoing development and upskilling, and a company that cares about people\’s wellness as much as you do.

Because at Norgine, we transform lives with innovative healthcare solutions.

We have an exciting opportunity for an IT Support Analyst to join Norgine. The person holding this position will report to the Head of IT.

The core responsibilities include providing 2nd line support on all aspects of the IT infrastructure and daily BAU, with additional IT project work and procurement liaising with suppliers.

The individual will embrace continuous improvement within the team, striving to make processes efficient and effective by challenging non-value activities while ensuring compliance with policies.

This role is a 12-month FTC.

If you want a multi-dimensional 3D career in a leading healthcare organization, join us.

Requirements

The job holder will be responsible for providing proactive IT support in key areas:

• Infrastructure IT Service Delivery at the Hengoed M&S site
• Application support at the Hengoed M&S site
• Support to all aspects of IT infrastructure at regional level to ensure maximum uptime
• Building effective relationships with colleagues and the business
• Analyzing and proposing improvements in service delivery
• Following project methodology for IT projects
• Contributing to global and local IT processes
• Participating in projects and specific technology areas as required
• Some out-of-hours work and on-call rota participation after training

Knowledge and Skills

• Strong IT experience
• Understanding of networking, servers, desktop and application support
• Ability to communicate technical points clearly
• Customer-focused attitude
• Excellent communication and organizational skills
• Solution-oriented and proactive
• Reliable, flexible, diligent
• Team player with prioritization skills
• Analytical problem-solving skills
• Attention to detail and coordination skills
• Positive, enthusiastic, and proactive attitude
• Ability to work independently and as part of a team

Working Contacts

• Key users and stakeholders
• IT team members
• Major customers and suppliers
• Head of IT
• IT governance staff

Benefits

Benefits vary by location. Please contact the Norgine TA representative for more info.

Sound good? Find out more about your career with Norgine and apply here.

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