At a Glance
- Tasks: Provide 1st/2nd line IT support and training across our infrastructure.
- Company: Join Norgine, a forward-thinking healthcare company with a vibrant culture.
- Benefits: Permanent role with competitive salary, travel opportunities, and professional growth.
- Other info: Dynamic environment with opportunities for travel and career advancement.
- Why this job: Be part of a team that transforms healthcare while developing your skills.
- Qualifications: Experience in IT support, fluent in German, and strong problem-solving skills.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The person holding this position will report to the Director - IT Lead and be a member of the IT team. The core responsibility of the IT Support Analyst is to be accountable for 1st/2nd line support on all aspects of the IT infrastructure. The role will cover desktop hardware/software through to the server infrastructure for local areas. This is a permanent role requiring regular travel.
Responsibilities
- Provide 1st and 2nd line support for all aspects of the IT infrastructure at regional level.
- Provide IT training when required.
- Raise and track non-stock IT purchasing in line with the approved budget and forecast and ensure the delivery of IT orders.
- Ensure service desk incidents/requests are resolved effectively and within the agreed SLA.
- Contribute to and follow all IT processes as required by IT Management.
- Actively participate in local/global projects and process improvements as required by IT Management.
- Participate in new hardware evaluation processes and cyber security or IT awareness sessions.
- Initiate or participate in best practice activities with IT colleagues and build relationships with the business to ensure effective IT service delivery.
- Administer Active Directory accounts; provide LAN/WAN support; manage third-party maintenance and support providers.
- Frequent travel within Europe; occasional out-of-hours work may be required.
Qualifications / Skills
- Experience in IT/1st line support within an MS environment and with Apple devices.
- Excellent verbal and written English; fluent in German, Italian or Spanish.
- Project management experience and knowledge of project management methodologies.
- Knowledge of GxP, GAMP and regulatory guidelines is highly desirable.
- Strong business process understanding and ability to communicate ideas in business-friendly language.
- Strong analytical, problem-solving, and organizational skills; service orientation; ability to work without supervision; motivated and enthusiastic; committed team player.
- Experience with Active Directory, Azure AD, O365, Intune; helpdesk troubleshooting; ServiceNow.
About Norgine
At Norgine, our colleagues dare themselves to be different and try new things, drive to achieve their goals and beyond, and develop themselves and their community. Norgine: transforming healthcare, backed by over a century of expertise.
IT Support Analyst - German Speaker Highly Desirable in Uxbridge employer: Norgine B.V.
At Norgine, we pride ourselves on fostering a dynamic and inclusive work environment where innovation thrives. As an IT Support Analyst, you will benefit from continuous professional development opportunities, a supportive team culture, and the chance to contribute to meaningful projects that transform healthcare. With regular travel across Europe, this role offers a unique opportunity to expand your horizons while being part of a company that values your growth and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst - German Speaker Highly Desirable in Uxbridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at Norgine or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised yet.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of the IT infrastructure. We recommend practising common support scenarios and being ready to showcase your problem-solving abilities.
✨Tip Number 3
Show off your language skills! Since fluency in German is highly desirable, make sure to highlight this in conversations and during interviews. It could be the key to standing out from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Analyst - German Speaker Highly Desirable in Uxbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Support Analyst role. Highlight your experience in 1st/2nd line support, especially within an MS environment and with Apple devices, as this is key for us.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a great fit for our team. Don’t forget to mention your language skills, especially if you speak German!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate strong analytical and problem-solving skills, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Norgine B.V.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of 1st and 2nd line support, especially within an MS environment and with Apple devices. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them.
✨Show Off Your Language Skills
Since fluency in German is highly desirable, practice speaking about your technical experience in both English and German. This will not only demonstrate your language skills but also show your ability to communicate effectively in a bilingual environment.
✨Familiarise Yourself with the Company
Research Norgine and their approach to IT service delivery. Understanding their values and how they transform healthcare can help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of examples where you've successfully managed incidents or contributed to process improvements, and be ready to share these stories during the interview.
