Norfolk Swift Response -Reablement Liaison Officer (Nights) (9521) in Norwich

Norfolk Swift Response – Reablement Liaison Officer (Nights) | 9521 | Permanent Contract | 20 hours per week | £14,271 to £15,211 per annum | (Grade E) | Norwich

Hybrid working (County Hall, Norwich)

This role includes a market supplement of 10% to the base salary for all staff employed in night roles, paid three times a year.

Working Pattern

This is a hybrid role with shifts split between home and office. Shifts run from 9:45 pm to 6:15 am, including weekends and bank holidays on a two‑week rota.

• Week 1: no shifts
• Week 2: Wednesday, Thursday, Friday, Saturday, Sunday

Be the calm voice on the line. Be the difference behind the scenes.

What You’ll Be Doing

• Take referrals via phone and our social care system (Liquid Logic)
• Work alongside the East of England Ambulance Service to respond to incoming referrals for Swift and Night Owl services
• Triage incoming information against service eligibility criteria, escalating to a manager where unclear, and make timely decisions on referrals
• Plan and coordinate staff logistics—ensuring the right teams are sent to the right calls, making effective use of staffing resources
• Deploy support workers to respond to unplanned care needs such as falls, personal care, or welfare checks
• Provide real‑time support to our support workers in the field—answering queries and offering a calm, reassuring voice
• Support referrals into Norfolk First Support

Why This Role Matters

You\’ll be at the heart of a service that operates 24/7, 365 days a year—helping people remain at home and avoid unnecessary hospital visits. Your coordination and decision‑making will directly impact the quality and speed of care delivered.

Who We’re Looking For

• Someone who is adaptable and able to respond to changing priorities and challenges
• Excellent ICT and customer service skills
• Ability to work under pressure and to tight deadlines
• Confidence in assessing risk and making decisions independently, knowing when to elevate to a manager
• A collaborative mindset and a team‑focused attitude

Why Join Norfolk Swift Response?

• Guaranteed salaried hours and paid induction, with potential for overtime
• Competitive annual leave and pension scheme
• Norfolk Rewards employee discount programme
• Health and wellbeing support, including fast‑track physiotherapy and counselling through Norfolk Support Line
• Opportunities for career development and progression
• Blue Light Card eligibility
• Redeployment closing date: Sunday 4 January 2026 at 23:59
• All other applicants closing date: Sunday 11 January 2026 at 23:59