Visitor Experience Leads

Norfolk Wildlife Trust are seeking Visitor Experience Leads to deliver exceptional visitor experience as well as ensuring every guest feels welcome and inspired to support nature.

Visitor Experience Leads

Contract type: Permanent

Working hours: Part time, 30 hours (4 days)

Locations:

• Cley Marshes, Cley next the Sea, Norfolk, NR25
• Hickling Broad and Marshes, Hickling, NR12

Join Norfolk Wildlife Trust as a Visitor Experience Lead!

About Us

Norfolk Wildlife Trust is the county’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places.

Established in 1926, we now manage over 60 nature reserves and other protected sites in Norfolk including ten kilometres of coastline, nine Norfolk broads, nine National Nature Reserves and five ancient woodlands.

About You and the Role

In this role, you’ll lead the delivery of an exceptional visitor experience at our centres, ensuring every guest feels welcome and inspired to support nature.

You’ll oversee day-to-day operations including retail and ticket sales, membership recruitment, and volunteer coordination, while maintaining high standards of safety and service. This is a hands-on position requiring strong communication, organisational skills, and a passion for wildlife. Flexibility to work weekends and occasional travel between sites is essential.

In return, we offer a competitive benefits package.

The closing date for applications is 5pm on Friday 6th February.

Initial interviews are likely to take place on the 13th February 2026.

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Equality, Diversity and Inclusion

We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities.

Please let us know if you require any adjustment processes to make our recruitment process more accessible.