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- Tasks: Lead exceptional visitor experiences and inspire guests to support nature.
- Company: Norfolk Wildlife Trust, the largest environmental charity in Norfolk.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real impact on wildlife conservation while engaging with visitors.
- Qualifications: Strong communication skills and a passion for wildlife are essential.
- Other info: Join a diverse team committed to protecting Norfolk's natural beauty.
The predicted salary is between 26121 - 36570 £ per year.
Norfolk Wildlife Trust are seeking Visitor Experience Leads to deliver exceptional visitor experience as well as ensuring every guest feels welcome and inspired to support nature.
Salary: £26,121 per annum FTE
Contract type: Permanent
Working hours: Part time, 30 hours (4 days)
Location: Cley Marshes, Cley next the Sea, Norfolk, NR25
About Us
Norfolk Wildlife Trust is the county’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places. Established in 1926, we now manage over 60 nature reserves and other protected sites in Norfolk including ten kilometres of coastline, nine Norfolk broads, nine National Nature Reserves and five ancient woodlands.
About You and the Role
In this role, you’ll lead the delivery of an exceptional visitor experience at our centres, ensuring every guest feels welcome and inspired to support nature. You’ll oversee day-to-day operations including retail and ticket sales, membership recruitment, and volunteer coordination, while maintaining high standards of safety and service. This is a hands-on position requiring strong communication, organisational skills, and a passion for wildlife. Flexibility to work weekends and occasional travel between sites is essential.
In return, we offer a competitive benefits package.
The closing date for applications is 5pm on Friday 6th February. Initial interviews are likely to take place on the 13th February 2026.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equality, Diversity and Inclusion
We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.
No agencies please.
Visitor Experience Lead employer: Norfolk Wildlife Trust
Contact Detail:
Norfolk Wildlife Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Lead
✨Tip Number 1
Get to know the organisation! Research Norfolk Wildlife Trust and their mission. Understanding their values and goals will help you connect your passion for wildlife with what they stand for during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips on the interview process and what it’s really like to work as a Visitor Experience Lead.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various visitor scenarios. Show them you can keep things running smoothly while ensuring every guest feels welcome and inspired.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Norfolk Wildlife Trust.
We think you need these skills to ace Visitor Experience Lead
Some tips for your application 🫡
Show Your Passion for Nature: When writing your application, let your love for wildlife and nature shine through! We want to see how your enthusiasm aligns with our mission at Norfolk Wildlife Trust.
Tailor Your Experience: Make sure to highlight any relevant experience you have in visitor services or similar roles. We’re looking for those strong communication and organisational skills, so don’t hold back on showcasing them!
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Share your unique perspective and how it can contribute to creating an exceptional visitor experience.
Apply Through Our Website: Remember to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting role as a Visitor Experience Lead.
How to prepare for a job interview at Norfolk Wildlife Trust
✨Know Your Nature
Familiarise yourself with Norfolk Wildlife Trust's mission and the specific nature reserves they manage. Being able to discuss their conservation efforts and how you can contribute will show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Visitor Experience Lead, strong communication is key. Prepare examples of how you've successfully engaged with visitors or managed teams in the past. This will demonstrate your ability to create a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions about handling difficult situations with visitors or coordinating volunteers. Think of specific instances where you’ve resolved issues effectively, as this will highlight your problem-solving skills.
✨Express Your Passion for Wildlife
Let your enthusiasm for wildlife shine through! Share personal experiences or projects related to nature conservation. This will help the interviewers see that you’re not just looking for a job, but are truly passionate about the cause.
