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- Tasks: Lead exceptional visitor experiences and inspire guests to support nature.
- Company: Join Norfolk Wildlife Trust, the largest environmental charity in Norfolk.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real impact on wildlife conservation while engaging with visitors.
- Qualifications: Strong communication skills and a passion for wildlife are essential.
- Other info: Flexible working hours and opportunities for personal growth.
The predicted salary is between 26121 - 36570 £ per year.
Norfolk Wildlife Trust are seeking Visitor Experience Leads to deliver exceptional visitor experience as well as ensuring every guest feels welcome and inspired to support nature.
Salary: £26,121 per annum FTE
Contract type: Permanent
Working hours: Part time, 30 hours (4 days)
Location: Hickling Broad and Marshes, Hickling, NR12
About Us
Norfolk Wildlife Trust is the county’s largest environmental charity, committed to the protection and enhancement of Norfolk’s wildlife and wild places. Established in 1926, we now manage over 60 nature reserves and other protected sites in Norfolk including ten kilometres of coastline, nine Norfolk broads, nine National Nature Reserves and five ancient woodlands.
About You and the Role
In this role, you’ll lead the delivery of an exceptional visitor experience at our centres, ensuring every guest feels welcome and inspired to support nature. You’ll oversee day-to-day operations including retail and ticket sales, membership recruitment, and volunteer coordination, while maintaining high standards of safety and service. This is a hands-on position requiring strong communication, organisational skills, and a passion for wildlife. Flexibility to work weekends and occasional travel between sites is essential.
In return, we offer a competitive benefits package.
The closing date for applications is 5pm on Friday 6th February. Initial interviews are likely to take place on the 13th February 2026.
Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Equality, Diversity and Inclusion
We value respect, integrity, trust and responsibility. We want our people to be as diverse as nature itself and so we particularly encourage applications from those currently under-represented within our sector, including people from minority ethnic backgrounds and people with disabilities. We welcome people of all backgrounds and levels of experience with nature, and continually strive to improve our culture and practices. We are committed to creating a movement that recognises and truly values individual differences and identities. Please let us know if you require any adjustment processes to make our recruitment process more accessible.
No agencies please.
Visitor Experience Lead in Norfolk employer: Norfolk Wildlife Trust
Contact Detail:
Norfolk Wildlife Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Lead in Norfolk
✨Tip Number 1
Get to know the Norfolk Wildlife Trust inside out! Familiarise yourself with their mission, values, and the specific nature reserves they manage. This will help you connect your passion for wildlife with their goals during interviews.
✨Tip Number 2
Practice your communication skills! As a Visitor Experience Lead, you'll need to engage with guests and inspire them about nature. Role-play common scenarios or questions you might face, so you're ready to shine in your interview.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you've successfully managed operations or coordinated teams. This will demonstrate your ability to handle the day-to-day tasks of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team and supporting the amazing work at Norfolk Wildlife Trust.
We think you need these skills to ace Visitor Experience Lead in Norfolk
Some tips for your application 🫡
Show Your Passion for Nature: When writing your application, let your love for wildlife and nature shine through! We want to see how your enthusiasm aligns with our mission at Norfolk Wildlife Trust.
Highlight Relevant Experience: Make sure to showcase any previous roles where you've delivered exceptional customer service or managed teams. We’re looking for those strong communication and organisational skills that will help us create a welcoming environment for our visitors.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Visitor Experience Lead role. This shows us you’re genuinely interested in joining our team.
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about what we do and how you can be part of it.
How to prepare for a job interview at Norfolk Wildlife Trust
✨Know Your Nature
Familiarise yourself with Norfolk Wildlife Trust's mission and the specific nature reserves they manage. Being able to discuss their conservation efforts and how you can contribute will show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Visitor Experience Lead, strong communication is key. Prepare examples of how you've successfully engaged with visitors or managed teams in the past. This will demonstrate your ability to create a welcoming atmosphere.
✨Be Ready for Scenario Questions
Expect questions about handling difficult situations or ensuring visitor safety. Think of scenarios where you've had to think on your feet and how you resolved them. This will highlight your problem-solving skills.
✨Passion for Wildlife is a Must
Let your enthusiasm for wildlife shine through! Share personal experiences or projects related to nature conservation. This will help the interviewers see that you're not just looking for a job, but are truly passionate about the cause.
