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- Tasks: Manage warranty claims, payments, and daily admin tasks to support the service team.
- Company: Join Norfolk Truck & Van, a supportive team dedicated to keeping fleets moving.
- Benefits: Enjoy a £28,000 salary, 23 days holiday, and ongoing training with no weekend work.
- Why this job: Be part of a friendly team that values attention to detail and offers career growth.
- Qualifications: Strong attention to detail; admin or customer service experience is a plus but not required.
- Other info: Full training provided; apply now as we review applications continuously.
The predicted salary is between 22400 - 31200 £ per year.
Norfolk Truck & Van, Norwich Depot, NR7 8TL
Full-time | Permanent | Monday to Friday, 08:00–16:30 (no weekends)
Salary: £28,000 depending on experience
Keep fleets moving – and your career too
We’re looking for a Warranty & Admin Assistant to join the team at our Norwich depot.
It’s a vital role that keeps everything ticking behind the scenes – from warranty claims and payments to day-to-day depot admin. You’ll be the person who spots the details others miss, keeps the paperwork in order, and helps the service team stay one step ahead.
If you like a bit of structure, enjoy problem-solving, and want to work somewhere where people have your back – we’d love to hear from you.
What you’ll be doing:
- Submitting warranty and repair & maintenance claims (HGV & LCV)
- Following up on queries and rejections
- Verifying payments and keeping accurate records
- Running regular reports and supporting depot admin
- Communicating with customers and suppliers
- Helping the team with inboxes and general office support
What we’re looking for:
- Strong attention to detail – we deal with multiple manufacturers
- Someone reliable, organised, and easy to work with
- Calm under pressure, and professional when speaking to customers or suppliers
- Admin or customer service experience is useful, but full training is provided
What you’ll get:
- Full-time, permanent role – Monday to Friday, no weekends
- Salary: £28,000 depending on experience
- 23 days’ holiday plus Bank Holidays
- Ongoing training and development
- A friendly, down-to-earth team that works hard and looks out for each other
Sound like a good fit?
Click Apply to get started – we’re reviewing applications as they come in.
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Warranty and Administrative Assistant employer: Norfolk Truck & Van Ltd - Norwich
Contact Detail:
Norfolk Truck & Van Ltd - Norwich Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty and Administrative Assistant
✨Tip Number 1
Familiarise yourself with the warranty processes specific to HGV and LCV vehicles. Understanding the nuances of these claims will not only help you stand out but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your organisational skills by creating a mock filing system for warranty claims and administrative tasks. This will show that you can manage paperwork efficiently, which is crucial for this position.
✨Tip Number 3
Practice your communication skills, especially in a professional context. Being calm and professional when dealing with customers and suppliers is key, so consider role-playing scenarios to build your confidence.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the day-to-day responsibilities and challenges. This knowledge can give you an edge during interviews and help you relate your experiences to the job.
We think you need these skills to ace Warranty and Administrative Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in admin or customer service roles. Emphasise your attention to detail and organisational skills, as these are crucial for the Warranty and Administrative Assistant position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as problem-solving abilities and experience with paperwork management.
Highlight Relevant Skills: When filling out your application, be sure to showcase skills that match the job description, like reliability, calmness under pressure, and effective communication with customers and suppliers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at Norfolk Truck & Van Ltd - Norwich
✨Show Your Attention to Detail
Since the role requires strong attention to detail, be prepared to discuss examples from your past experiences where you successfully managed details or caught mistakes. This will demonstrate that you understand the importance of accuracy in warranty claims and administrative tasks.
✨Demonstrate Problem-Solving Skills
Think of specific instances where you've had to solve problems in a previous job or situation. Be ready to explain your thought process and how you approached the issue, as this role involves handling queries and rejections effectively.
✨Prepare for Customer Interaction Scenarios
As you'll be communicating with customers and suppliers, practice how you would handle various customer service scenarios. Show that you can remain calm and professional under pressure, which is crucial for this position.
✨Highlight Your Organisational Skills
Be ready to discuss how you stay organised in your work. You might want to share tools or methods you use to keep track of tasks and deadlines, as this role involves managing multiple responsibilities simultaneously.
