All candidates should make sure to read the following job description and information carefully before applying.
Service & Support Administrator
Full Time | Office Based | Salary up to £30,000 DOE
We are looking for a Service & Support Administrator on behalf of an established client near Dereham. This is a varied and hands-on role, ideal for someone who enjoys being organised, working with customers and colleagues, and juggling multiple priorities throughout the day. This is a newly created role due to continued business growth. Youll work closely alongside an experienced team member who will provide support, guidance and training as you settle into the position.
The successful candidate will be a key point of contact for customers and engineers, helping to ensure that customer requests are dealt with efficiently and that the service operation runs smoothly.
The Role
Your responsibilities will include:
- Handling customer requests and enquiries by phone, email and other channels
- Answering incoming telephone calls and providing a friendly, professional service
- Coordinating with engineers to schedule and support customer requirements
- Raising and processing customer invoices
- Ordering hardware, equipment and other stock as required
- Monitoring stock levels and ensuring required items are available
- Liaising with suppliers and customers
- Maintaining accurate records and keeping systems up to date
- Supporting the wider team with general administrative duties
- Taking on some basic accounts responsibilities, including assisting with day-to-day financial administration
This is a multi-faceted role, so no two days are likely to be exactly the same. You'll need to be comfortable moving between customer service, administration, purchasing, invoicing and supporting engineers as priorities change. xgikmsk
About You
Previous experience in an administrative role is essential, along with excellent attention to detail and a well-organised approach to your work.
We're looking for someone who:
- Is confident and professional when dealing with customers
- Has excellent attention to detail
- Is highly organised and able to manage multiple tasks
- Is computer proficient and comfortable using Microsoft Office softw Please click on the apply button to read the full job description
Contact Details:
Norfolk Recruitment T/A Driver Hire Norwich Recruitment Team
