PCN and Neighbourhood Development Manager

Unfortunately NPC does not hold a license for Visa Sponsorship and cannot progress any applications for candidates without the right to work in the UK.

Hours: 37.5 hours per week

Place of Work: NPC Office, Reed House, Broadland Business Park, Peachman Way, Norwich, Norfolk NR7 0WF

Main duties of the job:

• The NPCs PCN Team supports PCNs with the management of their PCNs and delivery of their contract, the Network Contract DES, and setting the foundations to move into neighbourhood working.
• The Team provides a variety of support, including but not limited to: management, project, HR / personnel, compliance and financial.
• This post requires a flexible can-do attitude with adaptability, a responsive, positive approach to change, and attention to detail.

About us:

• Norfolk Primary Care Ltd is a Community Interest Company established to support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk.
• Help with challenges identified by practices workload, GP recruitment, sharing best practice.
• Recognise the changing nature of primary care and assist to ensure that the right level of service is provided to address the needs of the local population.
• Provide benefit to patients of primary care, the clinicians and administrators who work in it and practice organisations in Norfolk.
• Work within health systems to provide patient care in innovative and solution-focused ways.

We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.

If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Job responsibilities:

• To have a good understanding of the PCN Network Contract DES, and to be able to support PCNs with their delivery of this contract, including key areas such as Enhanced Access and ARRS staff rules.
• To understand and support PCNs with managing their budgets, including DES monies, ARRS funding, and additional payments, such as IIF.
• To provide governance and administrative support to the PCNs, including preparing meeting agendas and associated papers, taking notes, updating action logs, and managing PCN data.
• To act as a point of contact for allocated PCNs.
• To act as a Line Manager for named ARRS staff, including both clinical and non-clinical staff.
• To support all members of the PCN, and wider NPC Teams.
• To provide ongoing support to the Clinical Directors and GP practices within the PCNs, ensuring there is regular communication, that PCNs remain engaged, and that there is shared understanding of the PCNs goals.
• To work collaboratively with local system partners and manage relationships with key stakeholders, including provider organisations, VCSE and non-statutory organisations.
• To support with the management of contracts, including sub-contractors with providers, being responsible for regular provider management review meetings.
• To oversee and manage the delivery of PCN specific and the wider PCN / NPC Team projects.
• To assist with writing Expressions of Interest / bids.
• To assist with the review of and interpretation of data, to support the development of primary care at scale, and to aid PCNs with their delivery of Population Health Management work.
• To provide leadership in the design and implementation of neighbourhood working, supporting system transition in line with the Governments 10 Year NHS Plan.
• To act as a source of expertise for practices on neighbourhood development, including interpretation of guidance and implementation of agreed ways of working.
• To work with practices within the networks to identify areas of common concern or potential for collaborative working to improve the resilience of general practice, sustain local services and support recruitment and retention of key members of the primary care workforce.
• To use knowledge of local and national strategies and frameworks to further develop the work of the PCNs, seeking opportunities to gain additional funding to enhance the scope and pace of development.

Person Specification:

• Ability to communicate complex and sensitive information effectively with a range of stakeholders at all levels by telephone, email and face to face.
• Ability to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
• Excellent interpersonal, influencing, negotiation skills and organisation skills.
• Ability to work under pressure and to meet deadlines.
• Ability to maintain confidentiality.
• Ability to use own initiative, discretion and sensitivity.
• Full driving license.

Experience:

• An understanding of the background to and aims of current healthcare policy.
• Experience of working with or in the NHS or public sector.
• An understanding of the Network Contract DES and what this requires of practices / PCNs.
• An ability to understand and analyse information, and to be able to write comprehensive reports for a range of stakeholders.
• Ability to understand specifications and to produce project proposals / plans.
• Experience of managing staff, both clinical and non-clinical.
• Experience of undertaking service improvement(s).
• An appreciation of the new NHS landscape including the relationship between individual providers, PCNs and commissioners.
• Experience of working in general practice.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.