Receptionist in Norwich

The UK government regulates the ability of employers to recruit non UK residents by issuing licenses to provide Visa Sponsorship. Unfortunately NPC does not hold a license for Visa Sponsorship and so cannot progress any applications for candidates without the right to work in the UK.

We are pleased to offer two opportunities to join our team at Norwich Health Centre:

• 1 Full-Time Position 37.5 hours per week, fixed-term contract for 8 months
• 1 Part-Time Position 22.5 hours per week, permanent contract - This will be 7.5 hours, 3 days a week

As the primary representative of the Norwich Health Centre, you will provide an efficient and helpful service to the practice and patients by acting as a focal point of communication between patients, doctors and other medical staff.

Key Responsibilities:

• Deal with requests via email and our interactive website.
• Liaise with patients to book and manage all appointment bookings.
• Direct patient queries to the correct department, for example for prescription team or the secretaries.
• Liaise with all NPC services for appointment booking or referrals like the GP home visiting team.
• Assist with contacting patients to hit QOF targets.
• Contact pharmacies to assist with simple medication queries.
• Deal with care homes and arrange patients for weekly ward round visits.
• Maintain an efficient surgery/clinic appointment system.
• Prioritise appointments according to urgency.
• Receive patients and visitors, directing them as necessary.
• Register new patients and make arrangements for new patient medicals.
• Assist patients in the completion of relevant NHS forms.
• Deal with all correspondence relating to temporary residents and emergency treatment etc.
• Generate patient encounter and a blank prescription for GP to take on home visit.
• Ensure reception and waiting areas are kept neat and tidy.
• Record samples received from patients at reception.
• Update noticeboards, leaflets and other literature.
• Deal with all enquiries, referring to the appropriate member of staff.
• Advise patients of charges for private services, accept payment and issue receipts.
• Action requests for taxi/ambulance transportation.
• Operation of automated filing system to retrieve and file medical records.
• Action and update electronic tasks.
• Go through prescription box removing any prescriptions over 6 months old that haven't been collected and returning them to the prescription team for destruction.
• Liaise with Prescription and scanning team with regards to patient queries.
• Ensuring that data and reports are created and captured to enable service review and development.

About us:

Norfolk Primary Care Ltd is a Community Interest Company. It was established to support and strengthen primary care and to promote and assist practices to improve quality by working with and on behalf of primary care in Norfolk. We offer successful candidates a supportive working environment, competitive salary, excellent working conditions and the benefits of the NHS pension scheme. Other benefits include access to NHS discounts and discounted First Bus travel.

If you are interested in working in an organisation committed to a culture of professionalism, growth, integrity, positivity and kindness then we would love to hear from you.

Person Specification:

• Qualifications: GCSE English and Maths A C or equivalent
• Skills and Abilities:

• Exceptional customer care skills
• Good communication skills face to face and via the telephone
• Proficiency in IT systems, particularly appointment booking software
• Ability to maintain a high level of professionalism and confidentiality
• Data Entry skills

• Minimum of working in similar environment for 1 year
• Experience of working in a fast-paced pressured environment
• Extensive experience working as a GP Receptionist

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.