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- Tasks: Join our team to manage radiology appointments and assist patients with queries.
- Company: Be part of Norfolk and Norwich University Hospitals NHS Foundation Trust, a leading NHS trust in the UK.
- Benefits: Enjoy flexible hours, discounted gym memberships, and access to on-site facilities.
- Why this job: Make a difference in healthcare while gaining valuable experience in a dynamic environment.
- Qualifications: No specific qualifications required; just bring your passion for customer service and attention to detail.
- Other info: Opportunities for both full-time and part-time roles available.
The predicted salary is between 24000 - 36000 £ per year.
The Radiology Admin & Clerical team is looking for flexible and motivated people to join our team. We are looking for individuals who are passionate about providing exemplary service, to work as part of a dynamic team helping to deliver a safe and effective Radiology service at the Norfolk and Norwich University Hospital.
The successful candidate will be able to work in a systematic and methodical way, using their own initiative, being conscientious, and having excellent interpersonal communication and customer care skills. Applicants will have a keen eye for detail, with the ability to remain calm under pressure and prioritise workload.
This is a varied role including booking radiology appointments by phone with patients, sending letters, coordinating inpatient and ED appointments, and receiving patients on arrival.
Location and Hours
We have both full and part-time vacancies available – please include your preferred hours on your application. Shifts are allocated on a roster basis with the earliest starting at 7am and the latest finish of 9pm. We provide a 7-day service, therefore working weekends and bank holidays will be required. This is a multi-site role, working at the Norfolk and Norwich Hospital, the new Community Diagnostic Centre (based on NNUH site grounds), and Cromer District Hospital.
You will schedule Imaging appointments for a range of modalities, including Ultrasound, X-Ray, CT, and MRI. This includes calling patients to agree on the appointment date and time, providing directions, and offering relevant information in preparation for their scan.
Answer incoming calls in a timely manner, working with the team to manage voicemails and emails, assisting patients, staff, and healthcare professionals with any queries. You will also cover various reception desks within the department, arriving patients for their appointments and assisting with queries. Some reception desks involve liaising with wards and portering services to arrange inpatient scheduling.
Benefits
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme, and home electronics
For further details or informal visits, contact: Name: Patricia Drewery Job title: Radiology Directorate PA Email: Radiology.Recruitment@nnuh.nhs.uk Telephone: 01603 288 479
Admin and Clerical Assistant - Radiology employer: Norfolk & Norwich University Hospital
Contact Detail:
Norfolk & Norwich University Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin and Clerical Assistant - Radiology
✨Tip Number 1
Familiarise yourself with the specific duties of the Admin and Clerical Assistant role in Radiology. Understanding the nuances of booking appointments, managing patient queries, and coordinating with healthcare professionals will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your customer service skills in conversations with potential employers. Since this role requires excellent interpersonal communication, be prepared to share examples of how you've successfully handled customer interactions in the past.
✨Tip Number 3
Show your flexibility and willingness to work varied hours, including weekends and bank holidays. Mentioning your availability during discussions can set you apart from other candidates who may not be as open to shift work.
✨Tip Number 4
Network with current or former employees of the Norfolk and Norwich University Hospitals NHS Foundation Trust. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Admin and Clerical Assistant - Radiology
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Admin and Clerical Assistant position in Radiology. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your interpersonal communication, customer care skills, and ability to work under pressure in your CV and cover letter. Provide specific examples of how you've demonstrated these skills in previous roles.
Mention Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability clearly in your application. Specify whether you are applying for full-time or part-time positions and your preferred hours.
Proofread Your Application: Before submitting your application, proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Norfolk & Norwich University Hospital
✨Show Your Passion for Patient Care
Make sure to express your enthusiasm for providing exemplary service during the interview. Share examples of how you've gone above and beyond to assist patients or customers in previous roles, as this aligns with the values of the Radiology Admin & Clerical team.
✨Demonstrate Your Organisational Skills
Since the role involves managing appointments and coordinating schedules, be prepared to discuss your organisational strategies. You might want to mention specific tools or methods you use to stay organised and prioritise tasks effectively, especially under pressure.
✨Highlight Your Communication Skills
Excellent interpersonal communication is key for this position. Be ready to provide examples of how you've successfully communicated with patients or colleagues in the past, particularly in challenging situations. This will showcase your ability to remain calm and professional.
✨Be Flexible and Adaptable
Given the varied nature of the role and the requirement to work weekends and bank holidays, it's important to convey your flexibility. Discuss any previous experiences where you had to adapt to changing circumstances or work schedules, demonstrating your willingness to meet the needs of the team.
