Business Design and Change Manager in Norwich

Our transformation agenda in Norfolk Children’s Services is succeeding for children and young people and has been endorsed recently by multiple successful inspections, including a recent Outstanding Ofsted judgement. With a track record of successful projects and further large scale change underway, this is an opportunity to be part of our highly skilled team with the focus to drive forward transformation at pace.

Now is a fantastic moment to join our team:

• You have the support from and direct access to our senior leaders who are open to new ideas and people who think differently.
• We have a substantial investment fund to deploy and a mandate to make change happen.
• You would be joining a strong transformation team with a great reputation, where we will invest in your development.
• There are major programmes in place with significant momentum, but also substantial scope to develop new schemes, projects and concepts from the ground up.

Examples of programmes of work include:

• Families First Partnership Programme, which is a government supported initiative aimed at improving children's social care and supporting families. The programme will provide local safeguarding partners with support and direction to implement reforms, focusing on early intervention to reduce the number of looked-after children.
• Local First Inclusion, is a special educational needs and disabilities (SEND) transformation initiative, aligned with national SEND Reform activity, aimed at ensuring all children and young people with SEND receive high-quality education and support in their local area, through early intervention, mainstream inclusion, and collaboration with education leaders and the Department for Education.
• Making Better Use of Technology, which aims to enhance service efficiency, effectiveness, and quality through digital innovation. This initiative includes projects utilising tools like SharePoint, Power Automate, Microsoft Copilot, our Core Business Systems (Synergy, Liquid Logic), Power BI, and RPAs.
• Education Systems Programme, focusing on procuring a new education system to ensure our data and intelligence about families is as joined up and effective as possible.
• Best Start in Life, which supports parents and carers of children and young people from conception until they are 19 years old (25 for young people with SEND), providing accessible, high-quality, and joined‑up family‑focused support through family hub sites, outreach, and online service.

As a Business Design and Change Manager, you will challenge the status quo and generate ideas through insight across Norfolk County Council and externally, using facilitation and innovation tools to prompt the flow of ideas and generate positivity about change. You will convert ideas into ambitious proposals to formulate strong, evidence based and robust business cases, with confidence in the idea to secure sign off. You will build project teams that will drive development and delivery and will initiate handover to business as usual at the optimum time. Appropriate challenge and support to senior managers, business and workstream leads is a key part of this role. Alongside this, you will coach colleagues in business design and change techniques to develop a transformational culture and ethos in Children’s Services.

With a track record of change management and leadership, you’ll evidence your creativity in developing new solutions, applying concepts from one area to another and making it happen. As a strong communicator and influencer, you’ll build energy around the agenda with financial acumen to understand financial triggers in a complex organisation. Public or private sector - you’ll be the ideas person with exceptional change and transformation skills. You’ll have the intellectual curiosity to systematically change outcomes for children and young people.

These are some benefits you can enjoy by working for Norfolk County Council:

• Competitive salary
• Generous holiday entitlement
• Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
• Flexible working opportunities including flexi‑time, part time, remote and hybrid working – dependant on your job role and business need.
• Financial benefits such as: Norfolk Rewards, our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
• A Blue Light card for Fire Service and Social Care Workers
• Relocation expenses (where applicable)
• An advance of your expenses if you travel for work
• Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
• Tax efficient ways of getting extra pension and new bikes
• Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
• A payment if you refer someone you know to a hard to fill job

We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.

Redeployment closing date: 15 July 2026 at 23:55

All other applicants closing date: 2 August 2026 at 23:55