Welfare Rights Officer | 11111 | Temporary Contract for 12 Months for Maternity Cover | 37 hours per week | £35,570 to £37,563 per annum | (Grade H) | County Hall, Norwich
Client Finance Services is seeking an experienced Welfare Rights Officer to deliver high-quality support and advice to people across Norfolk. The role offers hybrid working and will involve working from a range of locations, including County Hall, partner agency sites, and, where required, visiting clients in their homes.
The service supports individuals and families to improve their financial wellbeing and maximise income.
Knowledge and experience in providing up-to-date, comprehensive welfare advice, particularly to vulnerable people experiencing financial difficulties, is highly desirable.
You should also have experience of working collaboratively with professional bodies and partner organisations that support vulnerable individuals.
If you believe you have the qualifications, skills, and experience outlined in the Job Description and Person Specification, we encourage you to apply for this important and rewarding role.
For an informal discussion, please contact Greg Lonergan, Welfare Rights Manager, at greg.lonergan@norfolk.gov.uk or 01603 222285 or contact Suzanne Dunwoody, Client Finance Services Manager, at suzanne.dunwoody@norfolk.gov.uk or 01603 222875.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need.
- Financial benefits such as:
- ‘Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
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Tax efficient ways of getting extra pension and new bikes
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Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
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A payment if you refer someone you know to a hard to fill job
You can find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email
Closing date: Tuesday 15 September 2026 at 23:59
Welfare Rights Officer (11111) employer: Norfolk County Council
Norfolk County Council is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. With a strong commitment to employee growth, you will have access to training opportunities and resources to enhance your skills while making a meaningful impact on the lives of vulnerable children in the community. Located in Norwich, this role provides the unique advantage of working within a collaborative environment that values partnership with schools and families, ensuring a rewarding experience for all involved.
