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- Tasks: Welcome visitors, sell tickets, and promote exciting museum events.
- Company: Join a passionate team at one of Norfolk's top cultural attractions.
- Benefits: Enjoy flexible hours, generous holidays, and health services.
- Why this job: Be part of a vibrant community and share your love for history.
- Qualifications: Customer service experience and a friendly, enthusiastic attitude.
- Other info: Great opportunities for casual work outside the main season.
The predicted salary is between 11 - 15 £ per hour.
Do you have an interest in culture, heritage and history? Would you like to be part of the visitor services team at one of Norfolk's best loved museums and visitor attractions? We are looking for an outgoing and confident individual to join our visitor services team at Gressenhall Farm and Workhouse.
This is a seasonal contract working from April to October, with working opportunities outside of these months on a casual basis. The role is very customer focused. You will be welcoming the public to the site and our visitor offer, ensuring that they get the most enjoyment from their visit and our environment.
Regular duties are varied but will include:
- Selling admission tickets, memberships and retail items.
- Responsibilities for cash handling and reconciliation.
- Adhering to health & safety and security policy.
- Cleaning and minor maintenance tasks.
- Working on our period farm as part of your duties.
You will be expected to deliver strong customer service, promote and help deliver the museum’s events and activity programmes, and engage with groups and schools visiting, on occasion leading activities. This is a varied and rewarding position. As part of a passionate and dedicated team, you will have experience of working in a customer facing environment to offer a high level of customer care with an approachable and enthusiastic manner. Full training will be given.
The working rota covers a shift pattern over 7 days per week, including regular weekend and bank holiday working, for which an enhancement is payable. Occasional evening work may also be required.
For an informal discussion please contact Gina Ludkin, Duty Manager on 01362 869388.
These are some benefits you can enjoy by working for Norfolk County Council:
- Generous holiday entitlement.
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service.
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- An advance of your expenses if you travel for work.
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
- Tax efficient ways of getting extra pension and new bikes.
- Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility).
- A payment if you refer someone you know to a hard to fill job.
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Already a Norfolk County Council employee? See and apply for all internal and external vacancies via myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
Redeployment closing date: 1 February 2026 23:59
All other applicants closing date: 8 February 2026 23:59
About Us: We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county is a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county. We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation. We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
Visitor Services Assistant employer: Norfolk County Council
Contact Detail:
Norfolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Assistant
✨Tip Number 1
Get to know the museum and its offerings! Familiarise yourself with Gressenhall Farm and Workhouse, its history, and the events they host. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Since this role is all about engaging with visitors, think of scenarios where you can demonstrate your ability to handle inquiries and provide a warm welcome. Role-playing with friends can be a fun way to prepare!
✨Tip Number 3
Network with current employees or volunteers at the museum. They can give you insider tips on what it’s like to work there and what the team values most. Plus, it shows your proactive approach to joining the visitor services team!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the application process right there. Don’t miss out on this opportunity!
We think you need these skills to ace Visitor Services Assistant
Some tips for your application 🫡
Show Your Passion for Culture: When writing your application, let your enthusiasm for culture, heritage, and history shine through. We want to see that you’re genuinely excited about being part of our visitor services team at Gressenhall Farm and Workhouse!
Highlight Customer Service Skills: Make sure to emphasise any experience you have in customer-facing roles. We’re looking for someone who can deliver top-notch customer service, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key skills and experiences relevant to the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Norfolk County Council
✨Know Your Stuff
Before the interview, do a bit of homework on Gressenhall Farm and Workhouse. Familiarise yourself with its history, exhibitions, and visitor services. This will not only show your genuine interest but also help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Since this role is all about customer interaction, think of specific examples from your past experiences where you provided excellent customer service. Be ready to share these stories during the interview to demonstrate your skills and approach.
✨Be Enthusiastic and Approachable
The team is looking for someone outgoing and confident. During the interview, let your personality shine through! Smile, maintain eye contact, and engage with the interviewer to showcase your friendly nature.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle certain situations, like dealing with a difficult visitor or promoting an event. Think through potential scenarios beforehand so you can respond thoughtfully and show your problem-solving skills.
