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- Tasks: Support users with system queries and resolve issues in a dynamic helpdesk environment.
- Company: Join Norfolk County Council, dedicated to delivering high-quality services.
- Benefits: Enjoy competitive salary, generous holidays, health services, and flexible working options.
- Why this job: Make a real difference in social care while developing your skills in a supportive team.
- Qualifications: Experience in helpdesk roles and strong interpersonal skills are essential.
- Other info: Flexible hybrid working and excellent career growth opportunities await you.
The predicted salary is between 31537 - 33699 £ per year.
We are seeking a positive analytical and customer-focused individual to join our Social Care and Education Systems Helpdesk team supporting our users with system queries and issue resolution.
For this Analyst role, you will need to have provided support to system users and/or worked in a helpdesk type role previously and be able to demonstrate your knowledge and experience of this type of working environment. We are looking for people who are curious, driven, and detail orientated.
You will have a commitment to delivering high-quality services for the people of Norfolk and a willingness to learn about new areas of business. You will be a team player with the ability to work collaboratively with others and with a flexible and adaptable approach to your daily work.
You will have strong interpersonal skills and be comfortable in a demanding environment working to tight deadlines whilst managing and solving a wide range of risks. You will be comfortable working within a project team and managing your workload between project and BAU system support.
If you are interested in this exciting opportunity, we would like to hear from you. If you would like to discuss the role, please contact Jonathan Abbs, Business Analyst.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part-time, remote, and hybrid working dependent on your job role and business need
- Financial benefits such as Norfolk Rewards, our employee discounts programme
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments, and dependants pensions
- Access to our tax efficient car lease scheme for greener travel
- A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work-life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work with hybrid working a key feature for many roles. Our technology platform and equipment are first class enabling you to connect and collaborate remotely. We ask that you have in place good Broadband connectivity.
Before you apply, we recommend reading the full Job description and person specification to help you demonstrate how you meet the criteria.
Required Experience: IC
Key Skills: IT Experience, Problem Management, Desktop Support, Citrix, Mobile Devices, Windows, Customer Support, Help Desk, Operating Systems, Technical Support, Troubleshooting, Application Support
Employment Type: Full-Time
Experience: years
Yearly Salary: 31537 - 33699
Support Analyst employer: Norfolk County Council
Contact Detail:
Norfolk County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Support Analyst role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to system support and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in previous helpdesk roles. This will demonstrate your analytical mindset and ability to thrive under pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your applications and any updates directly from there.
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing your application, take a good look at the job description. It’s packed with clues about what we’re looking for, so make sure you highlight your relevant experience and skills that match our needs.
Show Off Your Customer Support Skills: Since this role is all about supporting users, don’t forget to showcase your customer support experience. Share specific examples of how you've helped users in the past and how you’ve resolved issues effectively.
Be Yourself!: We want to get to know the real you, so let your personality shine through in your application. Don’t be afraid to show your curiosity and passion for learning new things – it’s what we value here at StudySmarter!
Apply Through Our Website: When you’re ready to submit your application, make sure to do it through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates.
How to prepare for a job interview at Norfolk County Council
✨Know Your Systems
Make sure you brush up on the systems and software mentioned in the job description. Familiarise yourself with common issues users face and how to resolve them. This will show your analytical skills and readiness to support users effectively.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully resolved user queries or provided exceptional customer service. Highlight your interpersonal skills and how you handle demanding situations, as this role requires a strong focus on user satisfaction.
✨Demonstrate Flexibility and Teamwork
Be ready to discuss how you adapt to changing priorities and work collaboratively within a team. Share specific instances where you’ve worked on projects alongside others, showcasing your ability to balance project work with day-to-day support tasks.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of challenges the helpdesk faces or how success is measured in this position. This shows your curiosity and commitment to understanding the business better.
